Fazia Idiri
Schwenksville,PA
Summary
Accomplished Tech Support Analyst with a proven track record at Paradigm Technology Consulting, adept in hardware/software troubleshooting and customer service. Excelled in enhancing AI chatbot functionality at Outlier, showcasing strong problem-solving and analytical skills. Expert in data visualization and machine learning, significantly improving data-driven decision-making processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tech Support Analyst
Main Line Surgical Center
11.2024 - Current
- Provided technical support and troubleshooting services to a wide
range of customers, ensuring prompt resolution of customer
inquiries (French-English) - Monitored user activities and implemented system security
protocols to ensure data integrity and stability.
AI Chat Bot Trainer
Outlier
01.2023 - Current
- Create and maintain documentation for AI chatbot processes and procedures.
- Train and support team members in utilizing and maximizing the potential of the AI chatbot.
- Continuously improve and refine AI chatbot capabilities to meet business objectives and customer needs
Bilingual (French-English)Tech Support Analyst
Paradigm Technology Consulting LLC
01.2022 - 11.2024
- Provided technical support and troubleshooting services to a wide
range of customers, ensuring prompt resolution of customer
inquiries (French-English) - Monitored user activities and implemented system security
protocols to ensure data integrity and stability.
Data Specialist
Volga Partners
02.2021 - 01.2022
- Converted data into actionable insights by predicting and
modeling future outcomes. - Utilized Tableau, Excel, SQL, and other Dashboard/Visualization
toolsets for Data intelligence and analysis.
Customer Support Representative
Five Star Call Center
01.2019 - 11.2021
Education
Associate in Engineering Technology - Web Development
Montgomery County Community College
Blue Bell, PA05-2022
Bachelor of Arts - French Language And Literature
University of Algiers
Algeria05-2014
Skills
- Hardware/Software troubleshooting (Laptops, printers Office 365, Adobe, Custom software)
- Operating system (WINDOWS, macOS, Linux)
- Active Directory (User account, password resets, MFA (OKTA VERIFY) profile creations)
- Customer service, communication, attention to detail, Problem-solving, and Analytical skills
- Front-end development using HTML/CSS, JavaScript, Database SQL, TypeScript, and WordPress
- Data Visualization, Machine learning, Microsoft Excel
Certification
MS Office certification (2019)
HTML Certification(2024),
A+ certification (In Progress)
CompTIA Security + certification (In progress)
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Tech Support Analyst
Main Line Surgical Center
11.2024 - Current
AI Chat Bot Trainer
Outlier
01.2023 - Current
Bilingual (French-English)Tech Support Analyst
Paradigm Technology Consulting LLC
01.2022 - 11.2024
Data Specialist
Volga Partners
02.2021 - 01.2022
Customer Support Representative
Five Star Call Center
01.2019 - 11.2021
MS Office certification (2019)
HTML Certification(2024),
A+ certification (In Progress)
CompTIA Security + certification (In progress)
Associate in Engineering Technology - Web Development
Montgomery County Community College
Bachelor of Arts - French Language And Literature
University of Algiers
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