Fazle Bari
Queens,NY
Summary
Accomplished Senior Sales Consultant with a proven track record at Best Buy, excelling in sales consultation and interpersonal communication. Mastered account management and customer retention, generating over $12M in sales. Skilled in MS Symphony, adept at transforming client needs into revenue, enhancing customer satisfaction and loyalty through exceptional service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Sales Consultant
Best Buy
12.2014 - 06.2024
- Coordinated 5-10 sales presentations tailored specifically for individual clients' needs and preferences daily.
- Exceeded company-defined sales goals generating $12M+ in last 7 years.
- Achieved weekly sales target of $30k consistently through regular monitoring of lead performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly - mostly within the hour, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in 80% repeat business and 40% increased revenue.
- Managed 2500+ clients annually on book of business.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Used POS and MPOS system to process sales, returns, in-home and virtual orders, and gift card activations.
- Utilized CRM software Symphony to track leads, monitor progress, and maintain accurate records of all client interactions.
- Increased RPT by 125-150% daily with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Boosted sales revenue by 10-15% every year developing and implementing effective sales strategies.
- Maintained current knowledge of evolving changes in marketplace completing 5-10 e-learning courses monthly.
Sales Supervisor
Best Buy
07.2011 - 12.2014
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw 10-15 employee performances, corrected problems, and increased efficiency to maintain productivity targets of $750/hr.
- Achieved weekly sales targets of $200k consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Conducted daily and weekly training sessions on product knowledge and selling skills, enabling team members to effectively sell complex solutions.
- Created employee schedules weekly to align coverage with forecasted demands. Mentored junior staff members, fostering professional development and career progression within organization.
Sales Associate
Best Buy
10.2005 - 07.2011
- Boosted customer satisfaction levels by 15% through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Handled up to $10k cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage 20% repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Credit Manager
Wells Fargo Financial
12.2007 - 06.2009
- Assisted 5-10 clients daily in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Achieved 130% of annual sales targets in 2008
- Submitted loan applications to underwriter for verification and recommendations.
- Advised clients on mortgage, auto and personal loans.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Education
Bachelor of Arts - Economics (Major) And Business Management (Minor)
SUNY Stony Brook
Stony Brook, NY12.2007
Skills
- Sales consultation
- Interpersonal and written communication
- Outbound sales calling
- Product and service knowledge
- Proficient in MS Symphony
- Proficient in MS Word, Excel, Powerpoint
- Sales proposal creation
- Sales Analysis
- Pipeline Management
- Budget Administration
- Account Management
- Customer Retention
- Time Management
- Organizational Skills
- Problem-solving aptitude
Accomplishments
- Achieved Million Dollar Writer Award for 7 consecutive years from 2017-2023
- Achieved Top Supervisor Award for Northeast region in 2013 and 2014
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Special Interests & Related Skills
- Travel Planner - Itinerary Development, Booking and Reservations, Destination Knowledge, Budget Management, Crisis Management, Time Management, Flexibility, Cultural Sensitivity
- Sports - Play soccer, cricket, volleyball, skiing - Teamwork and Collaboration, Leadership and Team Management, Strategic Planning and Execution, Time Management, Discipline and Dedication,
- Fantasy Football League Commissioner - League Management, Statistical Analysis, Platform Proficiency, Rule Enforcement, Scheduling, Data Management, Leadership, Communication, Conflict Resolution, Interpersonal skills, Decision Making, Negotiation
Certification
- MHT Certification - Premium Audio/Video
- Pacific Sales Certification - Premium Appliances
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home option4-day work weekTeam Building / Company RetreatsPersonal development programsFlexible work hoursStock Options / Equity / Profit SharingTimeline
Senior Sales Consultant
Best Buy
12.2014 - 06.2024
Sales Supervisor
Best Buy
07.2011 - 12.2014
Credit Manager
Wells Fargo Financial
12.2007 - 06.2009
Sales Associate
Best Buy
10.2005 - 07.2011
Bachelor of Arts - Economics (Major) And Business Management (Minor)
SUNY Stony Brook
- MHT Certification - Premium Audio/Video
- Pacific Sales Certification - Premium Appliances
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