Fazlool Rheman Sheik
Senior Operations Manager
Al Barsha,Dubai
Summary
Seasoned Operations Manager and talented leader with 28 years of Laundry operational experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Senior Operations Manager
Golden Sands Laundry
2022.07 - Current
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Facilitated smooth collaboration between departments through clear communication channels.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Lead department managers and supervisors, managing 500+ staff working under operations department.
- Serves as Primary Point of Contact for customer issues related to laundry quality and service and on-site client facilities services.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Served as trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Boosted employee retention rates through development of positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
Operations Manager
Butlers Dry Cleaning And Laundry Services
1997.12 - 2022.08
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Facilitated smooth collaboration between departments through clear communication channels.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Assistant Manager of Operations
Radiant Dry Cleaniners & Laundrers
1994.04 - 1997.04
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Fostered culture of continuous improvement by encouraging staff participation in brainstorming sessions that led to streamlining various processes within department.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
Education
Bachelor of Commerce - Commerce
Goa University
VNS BANDEKAR COLLEGE OF COMMERCE 1990.01 - 1991.01
Skills
Ability to work well under pressure and stay calm and diplomatic in stressful work environments
In depth knowledge of laundry equipment, cleaning agents and Latest Technologies
Comprehensive knowledge of various chemicals and equipment used in daily laundry operations
Excellent knowledge of Latest technology of Barcoding, scanning and K sort syste
Strong Inventory management knowledge
Ability to create and implement new business strategies
Effective time management, interpersonal, team leading & building skills
Excellent communication and good presentation skills
Strong influential skills with energetic approach to work
Ability to work well under pressure and stay calm and diplomatic in stressful work environments
Accomplishments
- Reduced operational expenses by 50% by streamlining branch operations.
- Supervised team of 400 staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Senior Operations Manager
Golden Sands Laundry
2022.07 - Current
Operations Manager
Butlers Dry Cleaning And Laundry Services
1997.12 - 2022.08
Assistant Manager of Operations
Radiant Dry Cleaniners & Laundrers
1994.04 - 1997.04
Bachelor of Commerce - Commerce
Goa University
1990.01 - 1991.01