Carlos Martinez
Montclair,CA
Summary
Passionate and motivated 24 year old individual with 4 years of hands-on experience in electronic products. Adept at navigating challenges and finding innovative solutions. Proactive and results-oriented, known for adaptability, creativity, and a commitment to making meaningful contributions towards organizational goals. Effective at prioritizing tasks and consistently meeting deadlines. Thorough team contributor with strong organizational capabilities. Experienced in successfully managing multiple projects simultaneously while maintaining a high level of accuracy.
Overview
7
7
years of professional experience
Work History
Product Repair Technician
ViewSonic Corporation
05.2023 - Current
- Overseeing all large/heavy product repairs department that include a range from 43 inches to 110 in. interactive displays, electronic posters, and TV commercial displays
- Work with parts that include panel replacement, touch modules, mainboards, powerboards, daughter boards, keypads, I/O boards, conversion boards, USB boards, wiring, wifi modules, soldering, and flat cables
- Cosmetic repairs like protection glass, bezels, back covers, bottom covers, external corners, internal corners, brackets, screw extractions, and rethreading
- Software and firmware fixes/updates that involve computer knowledge
- Reducing company finances by detecting issues correctly at start of repairs
- Using creative ingenuity to improvise on unexpected/difficult situations
- Organizing, gathering, and tracking the history behind all large format products worked on and all parts used
- Use excel, word, microsoft teams, dropbox, sharepoint, and outlook on a daily basis
- Taking lead and facilitating on special projects that are time sensitive
- Teaching new repair center in Chicago how to properly diagnose and repair displays
- Collecting data from specific models and then presenting information to engineers
- Prioritizing customer fulfillment repairs in a fast manner while still upholding excellent quality of standard
- Teaching and guiding other technicians on how to perform repairs; excelling at teamwork
- Communicating with manufacturers in Asia about defective parts/special cases or trends in a detailed report with pictures and responses
- Goal of repairing at least 23 large units a week always met, 45 units when paired with other technicians
- Responsible for around 950 repaired units in the year 2024 for Viewsonic
- Granted full lead of large format repairs after 3 months of apprenticeship
- Positive recognition from upper management
Triage Agent/Repair Technician
Best Buy
03.2021 - 11.2022
- Receiving 2018-22 television models from customers or in-store Best Buy's that range from 32''-88'' screens
- Reading issue description on product and troubleshooting
- Verifying model, serial numbers, and manufactured date and year for repair warranty
- Researching prior work/repair history done to product
- Investigating thoroughly for physical damage for store warranty
- Setting product onto clean surface for further investigation of main board, power board, cables, and voltage consistency
- Knowledge and experience with distinguishing the root cause of an issue (dead pixels, slow loading times, discoloration, warped pictures, turning off and on, no internet)
- Finding official part numbers in order to place correct part orders
- Switching out damaged parts with functioning parts (involves panel changing as well)
- Utilizing STAR program for repair processing or paper work
- Sealing product with bubble wrap, original box, styrofoam, and accessories for safe shipping
- Communicate with company representatives like Samsung, Sony, LG, TCL, and Vizio
- Use of Microsoft Excel and Word when reading new procedures and solutions for problems
- Promoted from Triage Agent (technician assistant) to official Repair Technician within 5 months
- Tasked with teaching new repair technicians protocols, tips, procedures, and familiarity with technology and tools
- Worked on at least 20 touches throughout the day while being tasked with handling 50'-88' models
- Great approval and praise from Repair Technician Super advisors and management team
Team Leader/Buffet Attendant
John's Incredible Pizza Company
07.2017 - 11.2018
- Training new workers on safety protocols, job roles, and company procedures
- Assist in every department when needed (dishwashing, arcade, and buffet)
- Problem solving unprecedented situations
- Provide excellent customer service and fast solutions
- Frequent inspections on inventory supplies
- Strong communication with management team
- Overseeing team members in their assigned attendant rooms
- Given team leader promotion within 6 months of working
- Rewarded by management team for strong work ethic and frequent attendance with few call-offs
- Recognized and praised by customers
Education
High School Diploma -
Montclair High School
Montclair, CA05-2018
Skills
- Computer literacy
- Diagnostic testing
- Component replacement
- Communication skills
- Electrical troubleshooting
- Warehouse Experience
- Hardware Repair
- Soldering
- Television Hardware
- Service documentation
- Lifting if needed
Languages
Spanish
Native or Bilingual
Timeline
Product Repair Technician
ViewSonic Corporation
05.2023 - Current
Triage Agent/Repair Technician
Best Buy
03.2021 - 11.2022
Team Leader/Buffet Attendant
John's Incredible Pizza Company
07.2017 - 11.2018
High School Diploma -
Montclair High School
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