Ivana Lopez
South Miami, Florida, United States,FL
Summary
Driven specialist with a track record of streamlining operations, adept in system development and onboarding while showcasing strong, warm interpersonal skills. Excelled in processing 400 new hires quarterly, significantly enhancing team collaboration and operational efficiency. Demonstrated exceptional problem-solving abilities and a detail-oriented approach, ensuring efficient compliance and across the board team support.
Overview
9
9
years of professional experience
Work History
Onboarding and Operations Specialist
KW Property Management
Miami, FL
05.2023 - Current
- Aid communication between candidates and hiring managers, district managers, and vice presidents; reach out to candidates and managers directly with frequent updates on their statuses.
- Created offer letters, oversaw the process of opening job requisitions, assisted at job fairs, and organized files in a shared drive to maintain accurate records of all new hire documentation in compliance with applicable regulations, ensuring valid and correct documentation.
- Scheduled interviews for high-level executives promptly, and efficiently.
- Conduct beginning-to-end process monitoring from candidate application to the first day of work, coordinating with various departments across Florida to ensure a smooth transition into the organization.
- Processed, on average, 400 new hires per quarter, individually.
Recovery Coach
Monte Nido & Affiliates
Miami, FL
06.2021 - 05.2023
- Worked under licensed therapists and psychologists to aid in counseling aged 13 to 17 years old in a residential treatment center for primarily eating disorders, among other mental health disorders.
- Provided therapeutic coping skills to correct and model appropriate behaviors, while reframing overall negative emotions, thoughts, and behaviors that could cause triggers.
- Collaborated with the treatment team to coordinate the best course of action for each client's unique needs, providing crisis intervention services when needed to de-escalate difficult situations or behaviors.
- Monitored the progress of clients throughout their recovery journey by facilitating regular check-ins and assessments, with detailed daily data entry and reporting.
- Offered the position of lead due to excelling in exit surveys and work performance.
EKG Clerk/Guest Services
Baptist Hospital of Miami
Miami, FL
08.2015 - 05.2021
- Delivered exceptional service to every visitor through active engagement, effective listening, and well-developed interpersonal skills.
- Resolved any issues that arose between guests or within departments in a professional, polite manner.
- Assisted with outpatients, answered phone calls, and scheduled patients for stress tests and doctor appointments, working closely with doctors to ensure reports were sent to them in a fast-paced environment.
- Utilized software programs to develop documentation, bill of materials, mechanical drawings, and schematics, updating patients' records to ensure compliance.
- Oversaw the main telephone line to provide general information and answer inquiries, cross-training at the MCVI building to assist further with outpatient appointments and scheduling.
Education
HR Professional Certificate
University of Miami
Miami, FL01-2023
Associate of Science - Nursing
Miami Dade College
Miami, FL04-2019
Skills
- System development
- Strong Organizational Skills
- Strategic Organization
- Strong Interpersonal Skills
- Effective Team Collaboration
- Problem-solving
- Detail-Oriented Approach
- Enthusiastic attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Onboarding and Operations Specialist
KW Property Management
05.2023 - Current
Recovery Coach
Monte Nido & Affiliates
06.2021 - 05.2023
EKG Clerk/Guest Services
Baptist Hospital of Miami
08.2015 - 05.2021
HR Professional Certificate
University of Miami
Associate of Science - Nursing
Miami Dade College
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