NANCEY SORTO
Kodiak,AK
Summary
Highly dependable and organized individual dedicated to uplifting the quality of life within the community. Proven track record of successfully managing multiple priorities with a positive attitude and strong organizational skills. Willing to take on added responsibilities to meet team goals and contribute to the overall success of the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ICWA
Kodiak Area Native Association
08.2024 - 01.2025
- Collaborated with multidisciplinary teams to address complex cases, ensuring children''s safety and wellbeing.
- Participated in court proceedings as needed, advocating for the best interests of children under care.
- Connected families with community resources, enhancing access to essential services such as healthcare, housing, and education.
- Enhanced family stability through the provision of targeted support services and resources.
Sales Specialist SR
GCI
01.2019 - 08.2024
- Open new customer accounts and complete credit checks
- Maintain adherence to all company protocols
- Maintain strong computer skills, writing detail oriented notes on all interactions with customers, including requests, billing errors, refunds, and orders
- Order new devices, replacement devices, and phone accessories
- Balance cash drawer daily and gather bank deposits for processing
- Maintain outstanding communication & interpersonal skills while speaking with customers, and coworkers
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Child Caregiver
Self-employed
01.2011 - 01.2023
- Maintained a clean, organized and stocked and sanitized surface(s) and toys
- Developed schedules and routines to ensure that children had enough physical activity, rest, and playtime
- Organized appropriate activities and play for each age group
- Prepared meals and beverages based on child's needs
- Changed the diapers of infants or toddlers
Crew Member
Five Guys
01.2016 - 01.2017
- Daily food preparation
- Operated cash register to process orders and transactions
- Communicated effectively with kitchen staff regarding day-to-day operations
- Maintained a clean and sanitized work station
- Greeted customers and made sure to communicate any delays, product availability and/or answer any menu questions
Alaska Military Youth Academy
01.2009 - 01.2010
Education
High School Diploma -
Alaska Military Youth Acadamy
01.2010
Skills
- Strong problem-solving
- Analytical skills
- Interpersonal Skills
- Communication
- Collaboration
- Leadership
- Critical thinking
- Attention to detail
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
Certification
- Cosmetology, 01/01/16
- Youth Mental Health First Aid, 01/01/17
Languages
Spanish
Native or Bilingual
Timeline
ICWA
Kodiak Area Native Association
08.2024 - 01.2025
Sales Specialist SR
GCI
01.2019 - 08.2024
Crew Member
Five Guys
01.2016 - 01.2017
Child Caregiver
Self-employed
01.2011 - 01.2023
Alaska Military Youth Academy
01.2009 - 01.2010
High School Diploma -
Alaska Military Youth Acadamy
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