Alexander Perez
Secaucus,NJ
Summary
Dynamic team leader with over 10 years of experience, including a pivotal position at Clear Choice Dental Implants, where my role was to spearhead a $15MM+ operation to enhance productivity and customer experience. Skilled in strategic planning, company culture building, employee motivation and excelling in high-pressure environments, demonstrating exceptional communication abilities and proficiency in driving results.
Overview
15
15
years of professional experience
Work History
Inbound Sales Representative
Nuvia Dental Implant Center
10.2024 - Current
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Worked with multiple means of communication within fast-paced environment.
- Responded to customers within required turnaround times.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Mindset/ Life Coach
Truality Coaching
01.2019 - Current
- Facilitate group sessions and learning discussions to further objectives.
- Help clients build life management and coping skills to handle daily needs and specific stressors.
- Encourage clients to set and achieve reasonable goals on weekly basis.
- Connect clients with available resources to improve plan success.
General Manager
Clear Choice Dental Implants
10.2023 - 10.2024
- Managed the business of a $15MM+ operation through the development of strong partnership relations with doctors, the management group and the staff.
- Reviewed analysis of activities, costs, operations and forecast data to determine progress toward goals and objectives.
- Served as point of contact for the corporate support office and collaborated with the different support departments (i.e. accounting, HR, marketing, compliance) to ensure the center was fully utilizing the support available to it.
- Creatively found ways to optimize the organization and enhance productivity, efficiency, profitability and customer satisfaction.
- Operated with the utmost standards of confidentiality in all facets of patient information, employee and HR matters, and intellectual property as well as revenue and profitability.
- Ensured the work environment of the practice was aligned with the core values and culture of the company.
Spa Director
Spa O on the Go
03.2021 - 10.2023
- Managed day-to-day spa operations, including staff scheduling, inventory management, and customer service.
- Supervised spa staff, providing guidance and support to ensure high-quality service delivery.
- Implemented sales strategies to drive revenue growth through retail sales of spa products.
- Handled payroll duties and managed cash handling procedures.
- Ensured to maintain a clean and organized spa environment, including overseeing stock levels and ordering supplies as needed.
Resident Experience Manager
212 Fifth Avenue Condominiums
05.2016 - 03.2021
- Oversaw day-to-day operations of building to ensure all residents and visitors were assisted in a safe, efficient, and reliable manner.
- Coordinated and assisted all contractors, electricians, plumbers, Department of Buildings, Verizon, and Con Edison employees who visited the building.
- Chief point of contact for 150+ residents, building management, and various workers who serviced the building.
- Responsible for monitoring the security of the building and various entrances and exits, trained in operating the fire panel.
- Prioritized and expedited tasks with respect to their urgency and the needs of residents and visitors.
Lead Concierge
Fifteen Madison Square North Residences
08.2009 - 05.2016
- Courteously welcomed, greeted and directed residents and guests in a highly professional manner.
- Served as the primary point of contact for the property.
- Managed administrative requests from residents, including maintenance requests and inquiries about the area.
- Utilized BuildingLink software- an online communications and management system for day-to-day operations and daily activities.
Education
Associate of Science - Business Administration
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Experienced working in face-to-face customer service within a professional setting
- Ability to communicate effectively and in a timely manner; both verbally and in writing
- Highly organized, attentive, detailed, courteous, and professional
- Development skills, strong business judgment, and a high level of initiative
- Ability to respond effectively to multiple conflicting priorities, continuously prioritize deliverables and to respond to unexpected changes
- Over 10 years of experience in operations management, strategies and methodologies, strategic planning and execution, and employee motivation techniques
Timeline
Inbound Sales Representative
Nuvia Dental Implant Center
10.2024 - Current
General Manager
Clear Choice Dental Implants
10.2023 - 10.2024
Spa Director
Spa O on the Go
03.2021 - 10.2023
Mindset/ Life Coach
Truality Coaching
01.2019 - Current
Resident Experience Manager
212 Fifth Avenue Condominiums
05.2016 - 03.2021
Lead Concierge
Fifteen Madison Square North Residences
08.2009 - 05.2016
Associate of Science - Business Administration
Queensborough Community College of The City University of New York
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