Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Jones

Philadelphia,PA

Summary

  • Healthcare professional with over 20 years’ experience in the Healthcare Information Technology industry
  • Extensive Cerner experience in requirements gathering, workflow analysis/design, assisting with build efforts, training, testing and application optimization
  • Strong Presentation and Training abilities to a wide variety of audiences
  • Strong understanding of Clinical Environment and Health Care Operations
  • Content Developer using Visio, Adobe Captivate
  • Demonstrated proficient level knowledge in SQL and working knowledge of relational data structures/models/relationships
  • Demonstrates the confidence in the ability to articulate recommendations to the customer
  • Excellent interpersonal and organizational skills to deal with technical personnel, upper Management, and customers on all levels
  • Strong skills in Microsoft Word, Excel, Viso and PowerPoint
  • Possesses excellent communication skills both verbally and written and can work proficiently with all levels of employees and management within an organization
  • Manage multiple projects at one time
  • Keep current in continually changing environment and technology across different product lines
  • Certifications in PharmNet, PathNet, Radnet and Dentrix Applications

Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. Passionate Trainer with extensive knowledge of [Type] training and proven success working with [Type] clients. Devoted to long-lasting and comprehensive results for every client. Trained in [Area of expertise] and [Software] use. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than [Number] years of related experience and superior planning and time management abilities.

Overview

15
15
years of professional experience

Work History

Sustainment Trainer

MHSGENESIS United States Coast Guard
01.2021 - 06.2024
  • Performed Cerner Pathnet remote training to USCG Laboratory staff, updated training materials, provided customer support, and engaged staff during application enhancements.
  • Trained and mentored 50 new personnel hired to fulfill various roles.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 80%.
  • Used Word to design training for new employees and increase company retention and productivity rates 100%.
  • Used Adobe to design training for [Type] employees and increase company retention and productivity rates 100%.

ASAP/Willow Epic Trainer

Jefferson Hospital
03.2020 - 06.2023
  • Performed Epic Emergency Department ASAP training, updated role-based training, assisted staff on workflow processes, and delivered training in classroom and virtual settings.

Epic Golive Support

New York Presbyterian
02.2020 - 03.2020
  • Provided elbow-to-elbow support to Pharmacy workflow and general lab, processed support tickets.

Patient Access/Revenue Cycle Trainer

Mcleod Regional Hospital
01.2019 - 01.2020
  • Performed registration and scheduling training, created workflow training materials, and provided elbow-to-elbow support.

Cerner Clinical Trainer

Northside Hospital
08.2018 - 12.2018
  • Performed training for Acute Care/Critical Care nurses and Providers, focused on order entry and documentation workflows.

Cerner Training and Support

Virginia Commonwealth University
11.2017 - 12.2017
  • Supported ICU and MEDSurg with PowerChart, trained nurses and physicians, and provided at-the-elbow support.

Cerner Certification Trainer/Support

Department of Defense DoD
05.2017 - 11.2017
  • Performed classroom training for Physician and Nursing staff, facilitated new hire training, and provided at-the-elbow support.

Cerner Revenue Cycle/ CPM Trainer/Support

Christiana Care
11.2016 - 04.2017
  • Performed Revenue Cycle training, updated training materials, and supported Golive activities.

Cerner Revenue Cycle Trainer

Kaleida Health
10.2016 - 12.2016
  • Performed patient accounting claims and billing training, supported Golive activities, and developed training materials.

Optimization Specialist

MDVIP
01.2016 - 04.2016
  • Supported front desk and physician workflows, assessed training needs, and advised on workflow modifications.

Cerner Ambulatory Physician Trainer

DC Children's Hospital
08.2015 - 12.2015
  • Provided PowerChart Ambulatory training, supported Golive end users, and worked as a liaison in the Command Center.

Cerner Coach/Trainer

Christiana Care
05.2015 - 11.2015
  • Trained clinicians on Cerner Care Compass, supported Golive activities, and updated training materials.

Cerner Millennium Physician Support

Christiana Care
05.2015 - 07.2015
  • Provided Ambulatory training to Emergency Department Physicians and supported command center issues.

ICD 10 Analyst

Leidos Health
03.2014 - 03.2015
  • Created testing scripts, validated new code releases, and interacted with IT and clinical managers.

Clinical Application Analyst II

Universal Health Services
11.2012 - 02.2014
  • Planned, designed, tested, and supported Cerner Millennium products, created training materials, and supported Golive activities.

Lead Cerner Trainer /Analyst

Einstein Health Service
04.2012 - 08.2012
  • Revamped workflows, designed training materials, and facilitated workshops for Cerner outpatient/inpatient scheduling.

RadNet Trainer/Analyst

Adventist Healthcare
08.2011 - 04.2012
  • Trained Radiology staff on RadNet, designed training materials, and supported clinical staff on Cerner applications.

Cerner Trainer and Golive Support

Einstein Health Services
01.2011 - 07.2011
  • Designed and supported PowerChart and Radiology system implementation, trained clinical staff, and developed quick reference guides.

Cerner Analyst/Physician Trainer

University of El Paso
05.2009 - 08.2009
  • Provided support and training for PowerChart and FirstNet, conducted needs assessments, and developed training materials.

Education

Masters Information System Management -

DeVry University, Keller Graduate School of Management
Atlanta, GA

Bachelor of Science in Public Health Science -

Temple University
Philadelphia, PA

Skills

  • New Hire Training
  • Planning and coordination
  • Public Speaking
  • Creative Problem-Solving
  • Train-the-Trainer
  • Group and individual instruction
  • Course Planning
  • Training Needs Analysis
  • Interpersonal Communication
  • Lesson Planning

Timeline

Sustainment Trainer

MHSGENESIS United States Coast Guard
01.2021 - 06.2024

ASAP/Willow Epic Trainer

Jefferson Hospital
03.2020 - 06.2023

Epic Golive Support

New York Presbyterian
02.2020 - 03.2020

Patient Access/Revenue Cycle Trainer

Mcleod Regional Hospital
01.2019 - 01.2020

Cerner Clinical Trainer

Northside Hospital
08.2018 - 12.2018

Cerner Training and Support

Virginia Commonwealth University
11.2017 - 12.2017

Cerner Certification Trainer/Support

Department of Defense DoD
05.2017 - 11.2017

Cerner Revenue Cycle/ CPM Trainer/Support

Christiana Care
11.2016 - 04.2017

Cerner Revenue Cycle Trainer

Kaleida Health
10.2016 - 12.2016

Optimization Specialist

MDVIP
01.2016 - 04.2016

Cerner Ambulatory Physician Trainer

DC Children's Hospital
08.2015 - 12.2015

Cerner Coach/Trainer

Christiana Care
05.2015 - 11.2015

Cerner Millennium Physician Support

Christiana Care
05.2015 - 07.2015

ICD 10 Analyst

Leidos Health
03.2014 - 03.2015

Clinical Application Analyst II

Universal Health Services
11.2012 - 02.2014

Lead Cerner Trainer /Analyst

Einstein Health Service
04.2012 - 08.2012

RadNet Trainer/Analyst

Adventist Healthcare
08.2011 - 04.2012

Cerner Trainer and Golive Support

Einstein Health Services
01.2011 - 07.2011

Cerner Analyst/Physician Trainer

University of El Paso
05.2009 - 08.2009

Masters Information System Management -

DeVry University, Keller Graduate School of Management

Bachelor of Science in Public Health Science -

Temple University
Stephanie Jones