Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Adriana Dick

Sun City Center,Florida

Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across international companies environments.

Overview

17
17
years of professional experience

Work History

Billing Specialist

Advantage Solutions
02.2022 - Current
  • Oversee comprehensive billing process, including issuance of invoices and receipts to clients
  • Diligently monitor and manage account statuses to ensure solvency
  • Effectively identify and rectify any account inconsistencies
  • Prepare detailed and accurate reports on all billing activities to maintain financial transparency.

Consultant benefit

Gohealth LLC
08.2021 - 02.2022
  • Serve as a trusted intermediary between customers and the insurance company, answering queries about healthcare plans, customizing insurance programs to meet individual needs, and assisting in the settlement of health plans
  • Conduct comprehensive assessments of clients' existing insurance policies, educating them on several types of coverage, recommending tailored solutions, and calculating premiums and payment methods
  • Maintain standards of professionalism while building strong relationships with clients
  • Actively update and manage customer information in the service database, in collaboration with the management team
  • Implement strategies for phone prospecting, emphasizing plan benefits to underline its advantage for customers.

Customer Services & Sales Representative

Spectrum
09.2019 - 10.2020
  • Customer Relationship Management, exceptional skills in answering customer queries and resolving issues related to billing, product, and services, coupled with a commitment to maintaining professionalism and building positive rapport with all clients
  • Information Management, proficient in updating and maintaining customer information databases, ensuring the accuracy and accessibility of client data for reference during and after each interaction
  • Product Knowledge and Company Policies, demonstrates a keen understanding of product features and company policies through constant collaboration with management, translating this knowledge into effective customer service
  • Problem Solving and Retention, outstanding ability to transform customer dissatisfaction into loyalty by emphasizing product benefits, problem-solving, and creating tailored solutions for clients
  • Sales and Market Analysis: Proven skills in conducting cost-benefit analyses, negotiating sales agreements, and tracking sales and market trends, contributing to strong sales performance, and understanding of market potential.

Holiday Clerk

United State Postal Service, USPS
11.2018 - 01.2019
  • Organized and maintained files and records, ensuring accuracy and accessibility
  • Processed incoming and outgoing mail, ensuring timely delivery and accuracy
  • Answered phones and directed calls, providing excellent customer service
  • Managed front office supplies, ensuring adequate levels and reporting shortages
  • Performed other office duties as assigned, demonstrating flexibility and willingness to help.

Seasonal Sale Associate

Victoria’s Secret
10.2018 - 01.2019
  • Provided excellent customer service, resolving customer issues and exceeding expectations
  • Opened and managed credit accounts, generating $10,000 in new revenue
  • Operated cash registers and managed financial transactions, ensuring accuracy and efficiency
  • Maintained sales floor appearance, creating a positive and inviting shopping experience
  • Cross-sold products to increase purchase amounts, contributing to team sales goals.

Human Resources Manager

The A.M. Company
04.2014 - 07.2015
  • Oversaw the staff management of six companies, with more than 500 employees
  • Advised manager on organizational policy matters and recommended needed changes, resulting in improved efficiency and productivity
  • Created new processes for decreasing staff turnover, including monetary and non-monetary benefits, innovative psychometric tests, and job profiles for each position
  • Created and developed annual strategic planning for the company, resulting in increased profits and employee satisfaction
  • Created a new compensation structure that improved employee wellness and increased employee engagement.

Human Resources Manager & Recruitment Coordinator

Transports Medrano Intl
07.2012 - 03.2014
  • Established new recruitment processes, including the use of psychometric tests and background checks, resulting in a more efficient and effective hiring process
  • Served as the primary point of contact for staff questions regarding payroll, benefits, and other HR-related issues, providing timely and accurate information
  • Administered and organized training sessions for team members, covering topics such as transit taxes, traffic accidents, and customs procedures
  • Developed and implemented a training plan that resulted in a decrease in transit taxes, traffic accidents, and problems between customs
  • Applied employment laws and regulations to ensure compliance with all applicable statutes.

Human Resources Manager

Proyecto Nueva Luz
01.2010 - 02.2012
  • Developed and implemented a comprehensive staff manual that outlined the company's policies and procedures, resulting in a more efficient and effective HR function
  • Created and updated job profiles for all positions, ensuring that the company was hiring the right people for the right jobs
  • Oversaw the annual needs diagnostic and training program, ensuring that the company was meeting the training needs of its employees
  • Oversaw the payroll process, ensuring that employees were paid accurately and on time
  • Realized layoffs in a fair and equitable manner, minimizing the impact on employees.

Dean

Fundap College
01.2009 - 01.2010
  • Developed new charge methods that increased revenue by 10%
  • Increased publicity methods, resulting in a 20% increase in enrollment
  • Oversaw teachers and their methods, ensuring that students were receiving a high-quality education
  • Was the primary contact for payroll questions, providing timely and accurate information
  • Assisted in the resolution of student's problems, ensuring that students were satisfied with their experience.

Administrative Assistant

Fundap College
01.2008 - 01.2009
  • Maintained open communication with teachers and principals, ensuring that all stakeholders were informed of important developments
  • Answered phone calls and directed inquiries to the appropriate parties, providing timely and accurate information
  • Filed student information in a secure and organized manner, ensuring that student records were accessible and up to date
  • Prepared and sent formal communications to students and teachers, ensuring that all communications were clear and concise
  • Managed student fees, ensuring that all fees were collected and accounted for.

Trainer Specialist

Proyecto Nueva Luz
01.2007 - 01.2009
  • Identified and assessed training needs within a company, meeting with managers and supervisors to ascertain needs and conducting surveys
  • Developed, organized, conducted, and evaluated training programs, creating teaching materials and teaching policies and procedures of the company
  • Trained new hires, conducted orientation sessions to assess the level of skills, and helped employees improve upon or enhance existing skills
  • Developed programs that groom lower-level employees for executive positions, evaluated training effectiveness, and modified training programs
  • Created interactive, multimedia presentations and held workshops and lectures.

Education

Bachelor’s degree - Industrial And Organizational Psychology

Universidad Rafael Landivar
Guatemala

Master degree - Finances

Master’s degree - Project Evaluation And Administration

Universidad San Carlos De Guatemala
2012

Skills

  • Accounting and Financial Management
  • Accounts Payable and Accounts Receivable
  • Exit Interviews and Processes
  • Benefits Programs
  • Mentoring
  • Training and Development
  • Operational Efficiency
  • Employer Branding
  • New Employee Orientation
  • HR Guidance

Accomplishments

  • Zumba Instructor, 2020
  • High-Intensity Interval Training (HIIT) Instructor, 2020
  • Bachelor’s degree in industrial and organizational Psychology, 2005 - 2009
  • Universidad Rafael Landívar
  • Technical Degree in Pedagogy and Psychology, 2003 - 2005
  • Universidad Rafael Landívar
  • Professional Culinary Training, 2006
  • Instituto Técnico de Capacitación Personal (INTECAP)
  • High School Diploma, Specialization as Bilingual Secretary, 1999 - 2001
  • College Maria Auxiliadora
  • Seminars
  • Techniques for Addressing Depression, Stress, and Anxiety, Centro Neuro-psicologico, 2010

Languages

Spanish
Native or Bilingual

Timeline

Billing Specialist

Advantage Solutions
02.2022 - Current

Consultant benefit

Gohealth LLC
08.2021 - 02.2022

Customer Services & Sales Representative

Spectrum
09.2019 - 10.2020

Holiday Clerk

United State Postal Service, USPS
11.2018 - 01.2019

Seasonal Sale Associate

Victoria’s Secret
10.2018 - 01.2019

Human Resources Manager

The A.M. Company
04.2014 - 07.2015

Human Resources Manager & Recruitment Coordinator

Transports Medrano Intl
07.2012 - 03.2014

Human Resources Manager

Proyecto Nueva Luz
01.2010 - 02.2012

Dean

Fundap College
01.2009 - 01.2010

Administrative Assistant

Fundap College
01.2008 - 01.2009

Trainer Specialist

Proyecto Nueva Luz
01.2007 - 01.2009

Bachelor’s degree - Industrial And Organizational Psychology

Universidad Rafael Landivar

Master degree - Finances

Master’s degree - Project Evaluation And Administration

Universidad San Carlos De Guatemala

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Adriana Dick