Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Rodriguez

Summary



Dedicated and detail-oriented administrator with 15+ years of experience managing office

operations and providing executive-level support. Proven track record in streamlining

administrative processes, enhancing efficiency, and implementing organizational strategies.

Strong communication and problem-solving skills with a commitment to delivering high-quality

service.


Objectives are accomplishing organizational goals, increasing productivity and performance in a positive work culture to motivate and empower employees.

Overview

25
25
years of professional experience

Work History

Administrative Assistant

AT&T
07.1998 - 11.2023
  • Supported executives by handling calendar management, scheduling meetings, and coordinating travel arrangements
  • Managed office supplies inventory, placed orders, and ensured timely delivery to maintain operational efficiency
  • Prepared and proofread correspondence, reports, and presentations, ensuring accuracy and professionalism
  • Organized and maintained electronic and physical filing systems to ensure easy access to important documents
  • Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 20% reduction in work hours.
  • Communicated with diverse teams/clients, build rapport and long-term relationships, and achieve 100% customer satisfaction 
  • Provided administrative support to management, employees and in some cases, clients and visitors
  • Ensured a seamless experience for the staff and other people associated with management and accomplished organizational goals.
  • Results-driven and proactive in providing efficient administrative support to executive teams.  

Education

Delaware State University
Dover, Delaware

Skills

  • Proficient in office management, calendar coordination, travel arrangements, and document preparation
  • Highly organized and detail-oriented, able to effectively manage multiple tasks and prioritize deadlines
  • Clear and effective written and verbal communication
  • Demonstrate ability to maintain confidentiality, exercise sound judgment, and communicate effectively with all levels of staff and external contacts
  • Time management, adaptability, problem-solving and provides exceptional customer service
  • Database Management
  • Budget Administration
  • Project Coordination

Accomplishments

Administrative Professionals Annual Conference September 2023


Customer Service Excellence Awards June 2022


Six Sigma Black Belt October 2018

Timeline

Administrative Assistant

AT&T
07.1998 - 11.2023

Delaware State University

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Melissa Rodriguez