Jakayla Gipson
College Station,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
9
9
years of professional experience
Work History
Healthcare Receivables Specialist
Navient
04.2023 - Current
- Utilized coding and billing knowledge to process health insurance claims
- Developed and implemented strategies to improve healthcare revenue cycle management
- Identified and resolved billing errors to maximize healthcare revenue
- Performed account research and route accounts through appropriate client workflows
- Ensured all accounts are worked within client standards and Federal Regulations
- Responsible for performing phone activities to service and collect patient accounts receivables for medical accounts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
STORE MANAGER
Sonic Drive
Bualo
02.2021 - 01.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practice
- Lead and manage a team of employees, ensuring the highest level of customer service and satisfaction
- Developed and implemented strategies to increase store sales and profitability.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
SHIFT LEADER
Sonic drive in
09.2015 - 01.2021
- Monitored and analyzed daily sales and performance data to identify trends and areas for improvement
- Coordinated with other Shift Leaders to ensure smooth operations and efficient use of resources
- Motivated and mentored team members to consistently deliver exceptional service and achieve performance targets.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Customer Service Representative
Reliant Energy
05.2020 - 11.2020
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Helped large volume of 100+ customers every day with positive attitude and focus on customer satisfaction
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Achieved high satisfaction rating of 95% through proactive one-call resolutions of customer issues
- Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered
- Educated customers on company systems, form completion and access to services.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
High School Diploma -
Madisonville High School
Madisonville, TX05.2017
Skills
Accounts receivable management
Timeline
Healthcare Receivables Specialist
Navient
04.2023 - Current
STORE MANAGER
Sonic Drive
02.2021 - 01.2022
Customer Service Representative
Reliant Energy
05.2020 - 11.2020
SHIFT LEADER
Sonic drive in
09.2015 - 01.2021
High School Diploma -
Madisonville High School