Sofia Davalos
Azle,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Able to work in high stress situations while still keeping a good attitude.
Overview
5
5
years of professional experience
Work History
Baby Sitting
Family Friends
Folsom, CA
09.2020 - 10.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Enforced set schedule given by parents. Built a fun and safe environment for the kids.
Dog Sitting
Family Friends
Roseville, CA
08.2019 - 12.2021
- Followed pet care instructions, dietary needs and medication regimens.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Administered the dogs medication every day at the correct time.
- Dedicated to sleeping multiple nights with the dogs to make sure they had a stress free time without their owners.
Customer Service Associate
Cinnabon
Roseville, CA
06.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Managed register and center floor all while training new coworkers.
- Closed every shift.
Education
High School Diploma -
Azle High School
Azle, TX05.2023
Skills
- Problem Solving
- Relationship Building
- Multitasking and Prioritization
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
Great communicator and public speaker
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Received a generous donation from Green Acres to landscape WT Eich Middle School parking lot
- Writer and editor for Oakmont Highschool Journalism team
Timeline
Customer Service Associate
Cinnabon
06.2021 - 10.2021
Baby Sitting
Family Friends
09.2020 - 10.2022
Dog Sitting
Family Friends
08.2019 - 12.2021
High School Diploma -
Azle High School