Heather Gamer
Business Professional, Office Manager, Sales Executive, Expert Multi-tasker.
Valley Springs,CA
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Adept individual with more than 10 years working as Manager for revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
Work History
Office Manager
Wolfe Electric
Hayward, CA
02.2017 - 08.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Sourced vendors for special project needs and negotiated contracts.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained CRM database with customer updates and report generation.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Bail Agent
Aladdin Bail Bonds
Redwood City, CA
05.2014 - 01.2017
- Signed release papers for inmate-out processing and transported released inmates from jail to company office.
- Traveled to courthouses and jails for bond posting.
- Tracked and apprehended 50+ bail skippers in 2014.
- Generated and filed monthly reports and updated and edited office logs and ledgers.
- Processed payments from defendants to secure bonds.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Attended court to confirm attendance of each defendant at scheduled times.
- Assessed defendants' background and to repay bail bonds.
- Accepted and processed account payments.
- Monitored financial aid award notices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Senior Wholesale Executive Assistant
Argent Mortgage
San Ramon, CA
01.2001 - 04.2008
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Assisted senior management with major initiatives and projects.
- Developed and maintained internal client filing system using C.R.M.
- Created regular reports and updated internal databases.
- Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
- Transcribed, formatted, input and edited text, data, and graphics.
Education
AA - General Literature
06.1998
California State Board - Cosmetology
02.1996
High School Diploma -
06.1994
Skills
- Administration and Reporting
- Sales Activities
- Scheduling and Coordinating
- Cost Management
- CRM Software
- Managing Operations and Efficiency
- Financial Statements
- Business Management Principles
- Report Preparation and Analysis
- Policy and Procedure Modification
- Sales Strategies
- Financial Forecasting
- Quality Standards
Timeline
Office Manager - Wolfe Electric
02.2017 - 08.2021
Bail Agent - Aladdin Bail Bonds
05.2014 - 01.2017
Senior Wholesale Executive Assistant - Argent Mortgage
01.2001 - 04.2008
California State University Hayward - AA, General Literature
Castro Valley Beauty College - California State Board , Cosmetology
San Leandro High School - High School Diploma,
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