Dnejia Hicks
Houston,TX
Summary
Detail-oriented professional with experience in customer service, operations coordination, and administrative support. Proven ability to manage high-volume tasks, communicate effectively with diverse clients, and maintain accurate records. Strong organizational and time management skills with a commitment to efficiency and customer satisfaction. Driven to support team goals and further develop my professional abilities.
Overview
5
5
years of professional experience
Work History
Service Agent
Protos Security
Houston, TX
05.2025 - 05.2026
- Managed security operations, ensuring adherence to protocols and procedures.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Handled an average of 25 daily calls involving clients, vendors, offices, and security personnel across the U.S. and Canada.
- Coordinated payment processing for officer and guard services, ensuring timely and accurate invoicing.
Student Advisor
Sam Houston State University
1905 University Ave, Huntsville, TX 77340, US
08.2023 - 05.2025
- Assist students with basic inquiries about financial literacy programs, workshops, and available services.
- Provide information on financial management tools and resources offered by the center.
- Schedule appointments for students with financial counselors or other staff.
- Answer phone calls and emails, directing them to the appropriate staff member when necessary.
- Maintain records and update student information in databases.
- Help with the planning, promotion, and coordination of financial workshops or events.
- Actively engage with students during campus events to raise awareness of financial literacy resources.
- Work closely with other staff members to support the center’s initiatives and ensure smooth operations.
Kennel Technician
Happy Tails Pet Resort
Cedar Park, TX
05.2021 - 08.2023
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Bachelor of Science - Criminal Justice And Psychology
Sam Houston State University
Huntsville, TX05.2025
High School Diploma -
Cedar Park High School
Cedar Park, TX05.2021
Skills
- Strong communication and interpersonal skills
- Basic knowledge of financial concepts and willingness to learn
- Proficiency in office software like Microsoft Office and email systems
- Data entry
- Documentation and reporting
- Customer retention
- Service scheduling
- Time management
Timeline
Service Agent
Protos Security
05.2025 - 05.2026
Student Advisor
Sam Houston State University
08.2023 - 05.2025
Kennel Technician
Happy Tails Pet Resort
05.2021 - 08.2023
High School Diploma -
Cedar Park High School
Bachelor of Science - Criminal Justice And Psychology
Sam Houston State University