Eduardo Reyes Medrano
Houston,TX
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Hope For Healing
11.2022 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Championed the adoption of mobile device management solutions, resulting in increased efficiency for remote workers.
Radio Operator
U.S Marines Corps Reserves
07.2018 - Current
- Coordinated and maintained communications to a battalion of 500 Marine personnel
- Saved $3000,000 by implementing cost-saving initiatives that addressed long-standing problems
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
- Repaired and trouble-shooted radio equipment and laptops as necessary using electronic testing equipment.
- Supported mission success by consistently monitoring multiple channels for any relevant updates or communications from other units or agencies involved in the operation.
- Collaborated with cross-functional teams to develop contingency plans for potential communication disruptions or emergencies.
- Provided vital situational updates to commanders by relaying real-time information from field operatives during operations.
- Enhanced communication efficiency by maintaining and operating radio equipment in various locations.
- Worked effectively in fast-paced environments.
- Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
- Coordinated effectively with other radio operators during joint operations, ensuring clear communication and efficient information sharing among all involved parties.
- Troubleshot technical issues promptly, preventing delays or interruptions in crucial communications during high-stakes operations.
Customer Service Representative
Everise
03.2022 - 11.2022
- Defused volatile customer situations calmly and courteously
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved diverse range of technical issues across multiple systems and applications for co-workers across various time zones.
- Configured hardware, devices and software to set up workstations for employees.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Top Brass Military and Tactical
02.2021 - 03.2022
- Aided and directed an average of 20 clients with purchases
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Tracked stock using company inventory management software.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Fitness Director
Ultra-Body Fitness
03.2019 - 01.2021
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Configured hardware, devices, and software to set up work stations for co-workers
- Activated accounts for clients interested in new services.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
Education
Bachelor of Business Administration - Cyber Security
University of Texas – San Antonio, Alvarez College of Business
12-2025
Skills
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Microsoft Windows and Office
- Computer Hardware Knowledge
- User Support and Troubleshooting
- Installing New Computer Hardware
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- Hardware Installation
Certification
- Google IT Support Professional Certificate
Timeline
IT Technical Support Specialist
Hope For Healing
11.2022 - Current
Customer Service Representative
Everise
03.2022 - 11.2022
Sales Associate
Top Brass Military and Tactical
02.2021 - 03.2022
Assistant Fitness Director
Ultra-Body Fitness
03.2019 - 01.2021
Radio Operator
U.S Marines Corps Reserves
07.2018 - Current
- Google IT Support Professional Certificate
Bachelor of Business Administration - Cyber Security
University of Texas – San Antonio, Alvarez College of Business
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