Noble Tousha
Nokesville,VA
Summary
A diligent worker with interests in business, marketing, economics, wealth management, and customer relations. Earning a business management associate degree in May, 2024. Expert retail sales professional offering 2 and half years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
3
3
years of professional experience
Work History
Tech Department
Walmart
- Assisted at least 100 customers with tech-related questions and managed customer photo prints
Cashier
Walmart
08.2021 - Current
- Managed cashier duties on both register and self-checkout. Throughout my time as a Front End Checkout TA at Walmart, I efficiently handled about 6,000 customer service inquiries and facilitated around 2,000 product returns. This entailed supervising cashier responsibilities on both traditional registers and self-checkout systems, along with taking charge as acting team lead on at least five occasions.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, and locate items.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds, and resolved transaction issues.
- Served as acting team lead as needed
Equipment Specialists
07.2021 - 12.2021
- Worked in the parts department as a stocker and helped out with shipping products to customers, demonstrating versatility and adaptability.
Education
Business Management, A.A.S. - Business Management
Northern Virginia Community College
Annandale, VA05.2024
High School Diploma -
Brentsville District High School
Nokesville07.2021
Skills
- Hardware troubleshooting
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
- Problem-Solving
- Collaboration and Teamwork
Accomplishments
- Associates, Business Management, Northern Virginia Community College, 05/01/24, 3.2
- Made Dean’s list, 01/01/23
- Completed high school
Philanthropic Involvement
As a spokesperson of a children's hospital, I participated in various activities. This included dialogues with members of Congress to discuss the crucial support required to finance our charitable work. I also interacted with lobbyists and financial experts during the organization of the Credit Union Cherry Blossom Ten Mile Run, emphasizing their participation's significance. Additionally, I attended a charity function hosted by Delta, highlighting their backing for The Children's Miracle Network. Moreover, I visited universities such as American University and the University of Maryland to raise awareness and gather donations for children's healthcare. Throughout the years, I collaborated closely with regional management teams at Costco and Walmart, aiming to broaden the reach and impact of our cause.
Leadership And Teamwork Skills
Led multiple successful group projects during my college years, showcasing effective teamwork and leadership.
Timeline
Cashier
Walmart
08.2021 - Current
Equipment Specialists
07.2021 - 12.2021
Tech Department
Walmart
Business Management, A.A.S. - Business Management
Northern Virginia Community College
High School Diploma -
Brentsville District High School
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