Dudley Franklin
Houston,TX
Summary
Dynamic Sales Executive with 14 years of experience in consultative sales, known for delivering exceptional customer service and driving revenue growth. Skilled in utilizing sales technologies and CRM data to effectively identify and capitalize on leads and opportunities. A results-driven communicator dedicated to surpassing client expectations, consistently achieving and exceeding sales targets.
Overview
11
11
years of professional experience
Work History
Account Manager
Quality Home Products
Houston, TX
03.2021 - Current
- Manage a referral partner channel through frequent communication and regular meetings, fostering improved partner engagement and sales performance
- Oversee a portfolio of +10,000 customers, attaining a service renewal rate of +90% by proactively addressing clients
- Collaborated with partners to develop sales strategies and execute on joint accounts, leading to an +80% close rate in target markets
- Hosted and participated in industry networking events to promote company offerings and increase brand recognition.
Regional Account Manager
Otr Fleet Service
Houston, TX
04.2018 - 02.2021
- Lead contract negotiations for prospective and existing customers, effectively navigated pricing discussions to maximize profitability while ensuring strong customer satisfaction
- Showcased strong presentation and public speaking skills through regular product demonstrations, sales presentations, in-person visits, and virtual meetings
- Advocated for customers by coordinating with service teams to ensure timely and accurate provisioning of services
- Developed guides, videos, and other training materials to support internal teams and client onboarding
Account Executive
JAG Vehicle Repair
Alvin, TX
06.2013 - 02.2018
- Administers CRM to track and manage sales activities, conducting regular customer check-ins, maintaining a pipeline of qualified leads
- Manages and executes end-to-end sales cycle, consistently exceeding sales targets to drive company revenue growth
- Devises a consultative sales approach by matching customer needs with technical solutions, increasing customer acquisition and satisfaction
- Leverages extensive product knowledge surrounding telecommunication and managed IT services to implement targeted sales strategies and identify new business opportunities
- Oversees the sales marketing strategy by collaborating with internal and external marketing teams to support sales initiatives in upselling existing customers on advanced service packages
Education
Bachelor of Science - Finance
University of Louisiana At Lafayette
Lafayette, LA12-2006
Skills
- Marketing
- Negotiation
- Purchasing
- Telemarketing
- Issue resolution
- Staff management
- Recruiting and Interviewing
- Sales growth
- Sales strategy development
- Relationship building and management
- Inside and Outside Sales
- Consultative Sales
- Sales strategies
- Lead prospecting
- Account development
- Converting leads
- Trend forecasting
- CRM proficiency
Timeline
Account Manager
Quality Home Products
03.2021 - Current
Regional Account Manager
Otr Fleet Service
04.2018 - 02.2021
Account Executive
JAG Vehicle Repair
06.2013 - 02.2018
Bachelor of Science - Finance
University of Louisiana At Lafayette
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