Hi, I’m
Francine Ben
Greensboro,NC
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
years of professional experience
Work History
Living Well Homes
Property Manager - Edgewater Village/Huntsview Apt
09.2021 - 09.2023
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Ensured compliance with local building codes and regulations throughout the entire renovation journey.
- Facilitated smooth communication between all parties involved in the renovation process from start to finish.
Living Well Homes
Property Manager - Escondido & Brookfield Apts
10.2020 - 08.2021
Job overview
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- During the COVID pandemic, we implemented more efficient rent collection processes to reduce the number of late payments and improve our overall revenue generation.
- Exceptional customer service provided throughout investment process, resulting in successful property sale.
Living Well Homes
Assistant Manager - Azul & Coral Point Apts
09.2018 - 10.2020
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed strong working relationships with Property Manager & Maintenance Team.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
Living Well Homes
Leasing Consultant - Azul Apartments
07.2016 - 08.2019
Job overview
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
Career Strategies Inc
Professional Leasing Consultant
11.2014 - 06.2016
Job overview
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Actively participated in industry networking events, expanding professional connections and staying informed about current market trends.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Assisted in maintaining a positive online presence by responding to tenant reviews and managing social media accounts for the community.
- Conducted comprehensive market research, identifying trends and opportunities to improve overall performance within the local rental market.
Education
Maricopa Community Colleges - Mesa Community CollegeMesa, AZ
No Degree from Business Administration
Skills
- Property Management
- Payment Collection
- Property Inspections
- Tenant relations
- Staff Management
- Yardi Voyager
- Decision-Making
- Account Payable/Receivable
- Renovation Specialist
- Knock
- Property tours and inspections
- Eviction Procedures
- Advance Maintenance knowledge
- Occupancy Management
- Tenant and eviction laws
- Vendor Management
- Maintenance Coordination
- Contract Negotiation
- Customer Relations
- Dispute Handling
- Codes Compliance
Accomplishments
- Demonstrated skill and career growth by being promoted 5 times in 8 years.
- Oversaw multiple residential family properties totaling over 469 individual units.
- Obtained 10 contracts for capital improvements in 3 months.
- Increased occupancy rates from 87% to 97% in 3 months.
Timeline
Property Manager - Edgewater Village/Huntsview Apt
Living Well Homes
09.2021 - 09.2023
Property Manager - Escondido & Brookfield Apts
Living Well Homes
10.2020 - 08.2021
Assistant Manager - Azul & Coral Point Apts
Living Well Homes
09.2018 - 10.2020
Leasing Consultant - Azul Apartments
Living Well Homes
07.2016 - 08.2019
Professional Leasing Consultant
Career Strategies Inc
11.2014 - 06.2016
Maricopa Community Colleges - Mesa Community College
No Degree from Business Administration
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