Violeta De La Cruz
Inglewood,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Assistance Representative
Envoy Air Inc.
Los Angeles, CA
06.2021 - Current
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Provided advice to customers about wheelchair features, functions and maintenance requirements.
- Performed quality control checks on newly delivered wheelchairs prior to displaying them for sale.
- Greeted guests and provided assistance with their inquiries.
- Ensured a high level of customer service was maintained at all times.
Supervisor
HMS Host
Los Angeles
05.2018 - 05.2021
- Assigned tasks and delegated responsibilities to staff members.
- Monitored operations to ensure compliance with company standards, customer service levels and applicable laws.
- Maintained cleanliness of the lounge area by performing regular cleaning duties.
- Ensured guest satisfaction by providing exceptional customer service.
- Provided support to other departments when needed and assisted with daily operations.
- Resolved customer complaints in a professional manner while upholding the company's policies and regulations.
Skills
- Knowledge of Sabre Software
- Microsoft Word
- Power Point
- Outlook
- Good analytical and problem solving skills
- Excellent communication and presentation skills
- Fluent in Spanish
- Effective Problem Solving
- Passenger Assistance
- Check-In Procedures
- Disability Assistance
- Safety Awareness
Languages
Spanish
Native/ Bilingual
Accomplishments
- Certified Coroner
Timeline
Customer Assistance Representative
Envoy Air Inc.
06.2021 - Current
Supervisor
HMS Host
05.2018 - 05.2021
Similar Profiles
Carlos J. HernandezCarlos J. Hernandez
Crew Scheduler at Envoy Air Inc.Crew Scheduler at Envoy Air Inc.
Marjorie Ann FrontalMarjorie Ann Frontal
Airline Operations Planning Agent at Envoy Air Inc.Airline Operations Planning Agent at Envoy Air Inc.
Gbeh M NimelyGbeh M Nimely
Passenger Service Agent at Envoy Air Inc.Passenger Service Agent at Envoy Air Inc.
Tia WilliamsTia Williams
Baggage Service, Ramp at Envoy Air Inc.Baggage Service, Ramp at Envoy Air Inc.
Yesenia AlasYesenia Alas
Primary School Teacher at Bright Horizons Family Solutions LLCPrimary School Teacher at Bright Horizons Family Solutions LLC