Overview
Work History
Education
Skills
Timeline
Generic

Jessica Villarreal

Brooklyn,NY

Overview

10
10
years of professional experience

Work History

Expert Patient Care Coordinator

Optum, UnitedHealth Group
11.2023 - Current
  • Facilitated communication between patients, doctors offices and various departments and staff.
  • Manages approximately 20 incoming calls per day.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, financial assistance.
  • Translates information knowledge and courtesy to explain processes and services to callers and accurately document.
  • Verified patient insurance eligibility and copay, Formulary, Accumulator details.
  • Answered incoming calls, scheduled deliveries and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Delivered support to medical staff in completion of patient medical files to move forward with prescription delivery process.
  • Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care, and concern with every internal and external customer

Service Writer/Sales BDC /Head of Service-Sales Department

Kings Auto Show
10.2019 - 12.2022
  • Able to narrow scope of vehicle issues based on customer descriptions and perform estimates
  • Recorded customer vehicle service issues accurately in the company database
  • Processed vehicle warranty repairs and received approvals through Manufacturer
  • Analyzed work orders and prepared invoices
  • Strategically negotiate with customers to close on deals and increase sales; personally work deals, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
  • Used consultative sales process to match customers with vehicles suiting their needs
  • Established personal Income Goals, Monthly sold Vehicle goals and worked to achieve dealership goals
  • Followed up and responded to warm Internet leads and customer questions on vehicle availability, price, and options; from Auto Trader, True Car, Edmunds websites ETC
  • Received inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment with accurate profile customer information, vehicle of interest, date and time to secure sales leads while maintaining client relationship
  • Gather and track all guest Data accurately as directed and enter in BDC database
  • Facilitate timely follow-up calls/texts on all leads as directed by procedure

Temporary Administrative Assistant

Forum Staffing Services
01.2015 - 07.2021
  • Scheduled candidates for required drug screening and fingerprinting
  • Appointments in order to work for the New York Racing Association ("NYRA") candidates
  • Organized all new hire and temporary paperwork for New York Racing Association ("NYRA") candidates
  • Perform additional administrative assistant duties which also required proficiency in Microsoft Office/Excel

Customer Service Specialist/Sales /Back office Leader/Inventory-Merchandise Associate

Best Buy
02.2016 - 01.2021
  • Quickly and effectively process all returns, exchanges, finance, order issues and service repair requests
  • Responsible for building profitable customer relationships to solve customers' end to end needs using a full range of products, services, solutions, and channels
  • Answers all store in-bound phone calls and efficiently handles them directly and resolves all customer store related issues
  • Manages all store Hardware functionality by running daily troubleshooting/re imaging to determine product needs and completing all service/repair issues
  • In charge of daily cash management processes and back office functions including hiring, ordering supplies and training new-hire employees
  • Loading/Unloading and processing the receipt of Merchandise from inbound and outbound trucks, taken to designated locations through use of fork lifts, palette jacks, Hand trucks etc
  • Accurately records inventory and supporting store shrink/asset protection plans
  • Building fixtures and displays, setting planograms and graphics

Wait Staff

Culinart
02.2015 - 07.2017
  • Served food and beverages for corporate functions, Weddings, School catering venues
  • Ensured the proper setup of food stations
  • Interacted with customers and provided excellent customer service

Education

High School Diploma -

James Madison High School
Brooklyn, NY
06-2013

Skills

  • HIPAA protocol adherence
  • Office administration
  • New hire training
  • Policy compliance
  • Critical thinking skills/ problem solving
  • Medical terminology
  • Articulate communication
  • Relationship building
  • Proficient in [software]
  • Cross-functional teamwork
  • Inventory management

Timeline

Expert Patient Care Coordinator

Optum, UnitedHealth Group
11.2023 - Current

Service Writer/Sales BDC /Head of Service-Sales Department

Kings Auto Show
10.2019 - 12.2022

Customer Service Specialist/Sales /Back office Leader/Inventory-Merchandise Associate

Best Buy
02.2016 - 01.2021

Wait Staff

Culinart
02.2015 - 07.2017

Temporary Administrative Assistant

Forum Staffing Services
01.2015 - 07.2021

High School Diploma -

James Madison High School

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Jessica Villarreal