Vanessa Santos
Coral Springs,FL
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
24
24
years of professional experience
Work History
Assistant Property Manager
Castle Group
2023.07 - Current
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Attended staff meetings and took extensive notes to share with property manager
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Operations Manager
Dollar Tree Stores
2021.01 - 2022.01
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Delivered positive customer experiences by implementing effective quality assurance practices
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Oversaw financial management, budget management, accounting and payroll activities
- Addressed customer concerns with suitable solutions
- Conducted employee observations and documented findings
- Managed scheduling, training and inventory control
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Account Executive/Project Coordinator
BEA International
2004.01 - 2010.07
- In charge of processing all payroll related functions Accounts Payable – paying vendors and subcontractors
- Managed monthly meetings with owner to discuss percent completion of jobs and payment to subcontractors
- Tracked and posted reimbursable costs to jobs Accounts Receivables – Tracking requisition payments for all projects Managed bank reconciliations; Printing of monthly job cost reports Ordered/maintained proper certificate of insurance for all jobsites, Procured and maintained subcontractor certificates of insurance; Assisted in Bids/Marketing - Getting quotes for new upcoming jobs Maintained financial statements and records to meet with CPA every three months.
Accounting Assistant
Kalex Construction
2000.02 - 2003.12
- Processed weekly payroll; managed accounts payable – coding and posting invoices Maintained Subcontractors Certificate of Insurance Assisted in Job close out/maintaining closeout documents; filing, answered phones, taxes Assisted the Accountant in getting all of the statements ready for her to meet with the CPA
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Education
Bachelor of Science - Hospitality Travel & Tourism Management
Florida International University
Associate of Arts - Accounting And Business Management
Miami Dade College
Skincare License - Skin Care Specialist
Beauty Schools of America
Skills
- Administrative Support
- Accounts receivable
- Accounts payable
- Payroll operations
- Payment processing
- Payroll processing
- Data collection and sampling
- Collections and invoice processing
- Bookkeeping operations
- Month-end documentation
- GL reconciliation
- Make-up application
- Self-motivated
- Telephone and email etiquette
- Property tours and inspections
- Strong Communication Skills
Languages
Spanish
Timeline
Assistant Property Manager
Castle Group
2023.07 - Current
Operations Manager
Dollar Tree Stores
2021.01 - 2022.01
Account Executive/Project Coordinator
BEA International
2004.01 - 2010.07
Accounting Assistant
Kalex Construction
2000.02 - 2003.12
Bachelor of Science - Hospitality Travel & Tourism Management
Florida International University
Associate of Arts - Accounting And Business Management
Miami Dade College
Skincare License - Skin Care Specialist
Beauty Schools of America
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