Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kamree Lands

Cheney,WA

Summary

Dynamic leader with a proven track record at Holiday Inn Express Hotel Suites, enhancing operational efficiency and customer satisfaction. Skilled in staff management and problem-solving, adept at multitasking and prioritization. Elevated service standards through strategic sales and marketing, achieving significant revenue growth. Excel in emotional support and HIPAA procedures, demonstrating exceptional organizational abilities.

Overview

4
4
years of professional experience

Work History

Home Care Professional

Family Resources Home Care
Spokane, WA
02.2024 - Current
  • Coordinated patient care activities with other healthcare providers for continuity of service delivery.
  • Tracked and reported clients' progress based on observations and conversations.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Assessed, evaluated, and monitored patient's health status to determine care needs.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Collaborated with healthcare team members to develop individualized care plans for each patient.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Performed errands for clients such as grocery shopping or picking up prescriptions.
  • Ensured that all equipment used was properly maintained according to safety protocols.
  • Instructed clients regarding nutrition requirements related to chronic conditions like diabetes mellitus.

General Manager

Holiday Inn Express Hotel Suites
Cheney, WA
05.2022 - 02.2024
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created schedules and monitored payroll to remain within budget.
  • Designed sales and service strategies to improve revenue and retention.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • I would like to add that I started in April 2022 as a Front Desk Agent. Then my husband got deployed for six months. I moved out of state and then was rehired in February. I worked my way up to Front Office Manager and then to General Manager. If there are any questions about this, feel free to ask!

Registration Clerk

Lincoln Medical and Mental Health Center
Fayetteville, TN
05.2021 - 04.2022
  • Maintained confidential patient records according to HIPAA guidelines.
  • Worked collaboratively with other departments to ensure smooth operations within the facility.
  • Performed data entry tasks to update patient information in the system.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Processed patient registration forms, collected fees, and issued receipts for services rendered.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Assisted with training new staff members on proper procedures related to registering patients.
  • Prepared documents for archiving in accordance with organization policies.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.

Education

High School Diploma -

Skyline Highschool
Scottsboro, AL
05-2021

Skills

  • Emotional support
  • Computer skills
  • Sales
  • Advertising and marketing
  • Contract negotiations
  • Deadline oriented
  • Recruitment
  • Staff management
  • Training and coaching
  • Employee scheduling
  • HIPAA procedures
  • Multitasking and prioritization
  • Problem-solving
  • Customer service
  • Organization

References

References available upon request.

Timeline

Home Care Professional

Family Resources Home Care
02.2024 - Current

General Manager

Holiday Inn Express Hotel Suites
05.2022 - 02.2024

Registration Clerk

Lincoln Medical and Mental Health Center
05.2021 - 04.2022

High School Diploma -

Skyline Highschool

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Kamree Lands