Sasha Mallett
Idaho Falls,ID
Summary
Proven Server/Manager with a track record of enhancing customer satisfaction and loyalty, notably at Abracadabras. Excelled in guest engagement and hospitality service expertise, achieving significant improvements in service quality and customer retention. Skilled in cash handling and fostering a collaborative work environment, I consistently met sales targets through exceptional customer service and a strong work ethic. Strong ability to multi-task with effeciency.
Overview
6
6
years of professional experience
Work History
Server
Ribeyes of Clinton
03.2024 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Pachangas
06.2022 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Texas Roadhouse
01.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server/Manager
Abracadabras
05.2018 - 10.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
High School Diploma -
Hillcrest High School
Ammon, Idaho05-2006
Skills
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Performance Improvement
- Order Accuracy
- Cash Handling
- Professional Appearance
- Memory retention
- Hospitality service expertise
Timeline
Server
Ribeyes of Clinton
03.2024 - 10.2024
Server
Pachangas
06.2022 - 12.2023
Server
Texas Roadhouse
01.2022 - 06.2023
Server/Manager
Abracadabras
05.2018 - 10.2021
High School Diploma -
Hillcrest High School
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