Caleb Jackson
Jeffersonville,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Kingwood, TX
06.2023 - 05.2024
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Utilized POS system to receive and process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized official and off-menu coffee and tea preparations. Also memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
Personal Shopper
Instacart
Kingwood, TX
04.2020 - 05.2023
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Listened to customer needs to identify and recommend best products and services.
- Satisfied customers with quick, accurate service under tight deadlines.
- Responded promptly to customer inquiries via phone calls or emails.
- Assisted customers in selecting items that met their individual needs and preferences.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
Bartender/Server Trainer/Server
Big City Wings
Kingwood, TX
03.2019 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
Salesman
Billionways Inc.
Houston, TX
- Created successful strategies to develop and expand customer sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
Front Desk Representative
24 Hour Fitness
Atascocita, TX
01.2018 - 01.2019
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Use register for cash and card payments for sales such as new memberships and personal classes etc.
- Handled payment processing and provided customers with receipts and proper bills and change.
Shift Leader/Smoothie Barista
Smoothie King
Atascocita, TX
05.2017 - 01.2018
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Created complex, hand-crafted beverages based upon customer preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized POS system to receive and process customer payments.
Host/Host Trainer
Applebee's Grill + Bar
Atascocita, TX
05.2016 - 12.2016
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Associate of Arts - Business
Lone Star College System
2021
Skills
- Friendly Customer Service
- Point of Sales (POS) Terminals
- Team Work
- Multitasking Under Pressure
- Sales
- Memorization
- Training Staff
- Active Listening
- Service-focused Attitude
- Food and Beverage Pairing
- Cash and Card Management
- Problem Solving Under High Pressure
- Attention to Details
- Food Safety
Timeline
Barista
Starbucks
06.2023 - 05.2024
Personal Shopper
Instacart
04.2020 - 05.2023
Bartender/Server Trainer/Server
Big City Wings
03.2019 - 03.2020
Front Desk Representative
24 Hour Fitness
01.2018 - 01.2019
Shift Leader/Smoothie Barista
Smoothie King
05.2017 - 01.2018
Host/Host Trainer
Applebee's Grill + Bar
05.2016 - 12.2016
Salesman
Billionways Inc.
Associate of Arts - Business
Lone Star College System
Similar Profiles
Abdulwahab ChaudhryAbdulwahab Chaudhry
Barista at StarbucksBarista at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Logan HankamerLogan Hankamer
Plastic Injection Molding Machine Operator at Owings PatternsPlastic Injection Molding Machine Operator at Owings Patterns