Veronica Kolber
New York
Summary
Proven ability to enhance customer satisfaction and streamline reservations demonstrated at 110 Grill. Strong skill set in reservations management and building lasting relationships. Excels in fast-paced environments, consistently improving guest experiences through efficient front-of-house operations. Expertise in credit card handling and server support ensures smooth operations. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations. Valuable asset to any team.
Overview
2
2
years of professional experience
Work History
Hostess
110 Grill
12.2022 - 09.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Retail Sales Associate
Hollister
05.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Sales Associate
Plato's Closet
01.2022 - 03.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Front Desk Associate
Lincoln Storage
05.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Education
Bachelor of Arts - Business Administration
Hunter College of The City University of New York
06.2027
High School Diploma -
Doane Stuart
06.2023
Skills
- Reservations Management
- Server Support
- Guest complaint resolution
- Event Planning
- Registration
- Credit card handling
- Multi-Line Phone Systems
- Office Administration
- Greeting guests
- Guest seating
- Dining customer service
Timeline
Hostess
110 Grill
12.2022 - 09.2023
Retail Sales Associate
Hollister
05.2022 - 09.2022
Sales Associate
Plato's Closet
01.2022 - 03.2022
Front Desk Associate
Lincoln Storage
05.2021 - 08.2021
High School Diploma -
Doane Stuart
Bachelor of Arts - Business Administration
Hunter College of The City University of New York
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