Vanesa Santeliz
Justice,IL
Summary
Bilingual professional with a Bachelor’s Degree in International Trade and over 5 years of experience in logistics, customs compliance, and international business operations. Skilled in import/export documentation, trade regulations, and supply chain coordination, with additional training in Foreign Trade and Customs. Strong background in customer service and digital marketing, combined with solid communication and problem-solving skills. Currently seeking to leverage international trade expertise and updated training to contribute effectively to a global organization.
Overview
15
15
years of professional experience
Work History
Digital Marketing & Customer Service Specialist
Self-Employed
01.2024 - Current
- Manage 50+ daily customer inquiries across social media, email, and chat platforms
- Provide technical guidance and sales assistance for digital products, achieving 95% customer satisfaction
- Maintain accurate transaction records and client request documentation
- Resolve billing and technical issues with 24-hour response time commitment
- Coordinate with cross-functional teams to ensure timely service delivery and problem resolution
- Resolved customer inquiries through various communication channels to ensure satisfaction and retention.
- Developed and maintained strong relationships with clients, enhancing loyalty and repeat business.
Sales & Customer Support Consultant
Monat Global Corp
03.2021 - 12.2023
- Assisted 100+ clients monthly via calls and messages regarding orders, returns, and product information.
- Achieved 98% timely resolution rate for complaints and escalated technical issues appropriately.
- Maintained strong customer relationships and tracked satisfaction rates using CRM systems
- Collaborated with operations team to ensure 99% order accuracy and delivery quality standards.
- Provided exceptional customer support through multiple channels, enhancing client satisfaction and retention.
- Resolved complex customer inquiries by utilizing product knowledge and troubleshooting techniques effectively.
- Developed training materials for new team members, promoting consistent service delivery standards across the department.
- Mentored junior consultants, fostering professional growth and ensuring adherence to company policies and procedures.
- Delivered personalized assistance for product usage, ensuring customers felt confident and supported in their journey.
- Streamlined client onboarding process with effective communication and timely followups.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Documentation Assistant
CMA CGM VENEZUELA Shipping Line
02.2012 - 12.2014
- Coordinated information flow between 4 internal department and 15 external clients to ensure 100% on-time shipment completion.
- Streamlined documentation processes, reducing errors by 20% and improving efficiency in handling 50+ bills of loading, invoices, and customs forms per month.
- Recorded and updated shipment information for over 200 cargo movements annually in the company’s system, ensuring accuracy and traceability.
- Verified that shipping documentation complied with national and international customs regulations, avoiding delays and ensuring regulatory compliance for all exports/imports.
- Interacted with clients, freight forwarders, and customs authorities to resolve documentation issues, achieving a 95% resolution rate within deadlines.
- Prepared detailed reports on shipment status and document compliance, supporting management in operational decision-making.
- Ensure that all documentary processing is carried out in a timely and efficient manner to avoid delays in the logistics chain.
Import Analyst and Account Executive
CUSTOMS AGENTS, CONSIGNACIÓN TAMAYO, S.
08.2011 - 02.2012
- Analyzed import documentation to ensure compliance with Venezuelan legislation and international trade regulations, preventing delays in customs clearance.
- Coordinated logistics and shipment schedules with customs brokers and freight forwarders, successfully managing 40+ monthly import operations.
- Evaluated supplier performance and sourcing strategies, identifying opportunities that reduced import costs by approx. 10%.
- Implemented tracking systems for real-time shipment visibility, improving workflow efficiency and reducing discrepancies by 15%.
- Resolved shipment discrepancies promptly, minimizing delays and ensuring continuous product availability in the local market.
Logistic and Transportation Specialist
GRUPO DOCAZY C.A. AGENTS OF LOGISTICS & TRANSPORTATION
08.2010 - 08.2011
- Managed daily transportation logistics, coordinating 80+ monthly deliveries, and reducing turnaround times by 15%.
- Developed and implemented cost-effective routing strategies, optimizing schedules and lowering transportation costs by 10%.
- Collaborated with warehouse teams to ensure accurate inventory management and on-time order fulfillment.
- Implemented shipment tracking systems, improving real-time visibility and accountability across the supply chain.
- Resolved transportation issues promptly, ensuring 95% on-time delivery performance and high customer satisfaction.
Education
No Degree - English Gateway Program
WILBUR WRIGHT COLLEGE
Chicago, IL01-2020
No Degree - English-as-a-Second-Language Education
Education First EF
Chicago, IL11.2014
Bachelor in International Trade - International Trade
Alejandro De Humboldt University
Venezuela11.2009
Skills
- Project management
- Documentation management
- Cross-cultural Communication
- Team collaboration
- Customs Regulations & Compliance
- Supply chain management
- Process improvement
- Customer service improvement
Languages
Spanish
English
Additional Qualifications
International Trade Agreements Knowledge, Letters of Credit & Payment Orders Processing, Customs Regulations & Compliance, Logistics & Supply Chain Coordination, Workflow Optimization, Quality Assurance & Process Improvement, Inventory Management Systems, Standard Operating Procedures (SOPs), Customer Experience Enhancement
Timeline
Digital Marketing & Customer Service Specialist
Self-Employed
01.2024 - Current
Sales & Customer Support Consultant
Monat Global Corp
03.2021 - 12.2023
Documentation Assistant
CMA CGM VENEZUELA Shipping Line
02.2012 - 12.2014
Import Analyst and Account Executive
CUSTOMS AGENTS, CONSIGNACIÓN TAMAYO, S.
08.2011 - 02.2012
Logistic and Transportation Specialist
GRUPO DOCAZY C.A. AGENTS OF LOGISTICS & TRANSPORTATION
08.2010 - 08.2011
No Degree - English Gateway Program
WILBUR WRIGHT COLLEGE
No Degree - English-as-a-Second-Language Education
Education First EF
Bachelor in International Trade - International Trade
Alejandro De Humboldt University
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