Ludlow L. Powell

Resourceful, results-focused and seasoned professional, driving cross-functional teams in the promotion of successful business operations. Talented for oversight on improvements related to all business activities, to include human resources and accounting. Effective leader that identifies, hires, trains and mentors’ staff into highly effective team members, with strong focus on customer satisfaction, productivity, accuracy, and achievements. Fully versed in policy and procedure development, possessing effective time management, communication, and organizational skills. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels.

• Training and Development
• Recruitment and Staffing Initiatives
• Performance Management
• Change Management Leader
• Customer Service
• Strategic Business Planning
• Cost Reduction and Avoidance
• Resource Allocations
• Project Management
• Budget Management
• Standards/Policy Development
• Quality Improvements
• Vendor Relationships
• Team Building and Leadership
• Logistics Management
• Contract Development / Negotiations
• Facilities Management

• Certificate in Marketing, Chartered Institute of Marketing, UK
• Certificate in Understanding the Jamaican Labour Laws, HR Dynamix, UWI, Jamaica
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint), and Lotus Notes

• GUARDSMAN METAVERSE LIMITED, Kingston, Jamaica, Vice President – Facilities, Safety & Environment, 04/01/24, 10/01/25, Responsible for the Group Disaster and Emergency Response functions., Recruit, train and certify company assigned drivers; ensure that all facilities are properly maintained., Assess, evaluate, and recommend developmental needs for facilities that need repairs, facelift, and or expansion., Develop scope of work and procure service of contractor and manage the project to completion., Develop and execute a robust maintenance plan for all facilities and equipment., Group Recruitment, Safety & Environment Manager, 04/01/22, 03/01/24, Manage our recruitment to ensure we hire qualified employees to meet the Group’s current and future needs., Management of facilities, to ensure that they meet the requirements of the OHSA bill, Fire Brigade Act and Regulations, and Driver safety training., Developed and implemented maintenance plans for the facilities., Developed Fire Safety Plans, and business continuity plans., Designed, developed and implemented driver safety training program for the group of companies., Group Safety & Environment Manager, 09/01/18, 03/01/22, Responsible for management of facilities, to ensure that they meet the requirements of the OHSA bill, Fire Brigade Act and Regulations, and Driver safety training., Developed and implemented maintenance plans for the facilities., Developed Fire Safety Plans, and business continuity plans., Designed, developed and implemented driver safety training program for the group of companies., Completed and implemented a Group Safe Driver Policy, Reduced road traffic accidents by 57%, Developed a maintenance plan and schedules for all Group facilities, Developed written compound access policies for facilities
• ISLAND TRAFFIC AUTHORITY, Kingston, Jamaica, Director, 01/01/12, 12/31/18, Held responsibility for executing stringent safety measures on the nation’s roads, and adherence with the provisions of the Road Traffic Act., Developed plans, policies, and procedures designed to meet the organization's short and long-range goals., Directed the distribution of statutory functions of the company to all employees and leadership., Conducted a certification training program for all motor vehicle Certifying Officers., Drove upwards of a 70% increase in efficiency for delivery services to customers., Aligned all policies and procedures with the Road Traffic Act and their regulations., Oversaw operational plans and budget, and provided development plans for all plant improvements., Built and strengthened relationships with customers, J.C.F., customs, TAJ Ltd, the trade board, and other enforcement agencies., Offered recommendations to the secretary on issues related to policy, offering changes that accurately correct issues, including amendments to legislation., Implemented a modernized computerized system in the department that generated electronic certificates of fitness., Implemented electronic database and eliminated hand written Certificates of Fitness., Produced and enforced a Standard Operating Procedure (SOP) manual for staff.
• GUARDSMAN ARMOURED LTD, Mandeville/Montego Bay, Jamaica, Branch Manager, 01/01/09, 12/31/12, Spearheaded operational excellence through effective training, development, and motivation of branch personnel, to include streamlining processes, managing costs, and providing optimum customer service to internal and external customers., Increased revenue through new client acquisitions, adequate scheduling, and ensuring all vehicles were in perfect working order., Implemented operational policies and merit-based incentive programs that improved staff performance and operational efficiency, to include customized training programs., Boosted operational efficiency and accuracy statistics by over 20%., Drove strong customer satisfaction metrics through improvements to customer service methods, and built strong relationships with clients, the community, and partners.
• FLORIDA TURNPIKE ENTERPRISE, Ocoee, FL, Toll Facility Manager, 01/01/04, 12/31/09, Managed all activities of a staff of 96 permanent and contracted staff responsible for toll collection operations that saw revenues of $38M annually., Monitored and reported any unsafe drivers or conditions, and oversaw all cash collection, accounting, AP/AR, purchasing and performed reconciliations to ensure accuracy., Formulated highly effective training and incentive programs to keep team members engaged and happy., Led vendor management strategies, and service provider contract term negotiations., Supervised all facilities maintenance and repair requirements., Hired, trained, mentored, evaluated, and disciplined all staff., Created a highly effective and top-notch team of customer-focused professionals., Boosted service quality by 12% through effective training, and receipt audits., Developed and implemented operational policies and procedures that guided staff, and merit-based incentive programs that delivered performance excellence and high morale.
• RACETRACK PETROLEUM INC., Swing Manager, 01/01/01, 12/31/03, Supervise staff engaged in retail sales ensuring professional image, pleasant customer interaction, and profitability., Resolved escalated issues as the empowered decision maker., Trained and motivated staff., Conducted customer surveys., Established low drive-off rates by training staff and supervisors in effective customer relationship management and unobtrusive monitoring practices., Achieved an 8% increase in QAR scores enforcing routine and preventative maintenance schedules., Proactively addressed store appearance, cleanliness, and stocking issues to accommodate changes in demand and traffic.
• U.S. ARMY RESERVES, Sergeant/Motor Transport Supervisor/Operator, 01/01/00, 12/31/09, Managed staff engaged in fuel supply transportation logistics., Oversaw fleet operations including scheduled maintenance and break / fix repair., Supervised fuel transport in combat zones., Trained staff in vehicle operations, preventative maintenance in wear intensive environments, and emergency procedures., Established strong working partnerships with motor supply sergeants across multiple operational units that facilitated parts exchange for hard to find items., Enabled higher in-service rates for critical vehicles and provided a wealth of resources for technical knowledge.
• Center for Drug Free Living Inc., Intercession City, Florida, Youth Specialist, 01/01/98, 12/31/99
• Jamaica Constabulary Force/Ministry of National Security, Jamaica, Police Officer, 01/01/94, 12/31/98
• Ministry of Education, Jamaica, Teacher, 01/01/89, 12/31/94