Cheryl ONeal McClaran

All duties as assigned

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks

• Conducted Quality Review projects and audits, resulting in a reduction of No Authorization write-offs and identification of billing errors.
• Developed workflows for appeals, which led to increased revenue and a reduction in claim denials.
• Served as the BCBS payor specialist for the CBO, managing communications and updates on news and trends via the Teams BCBS channel.

• Implemented and managed the establishment of an EMR and billing system, including comprehensive staff training and development programs.
• Directed recruitment, hiring, and training of personnel, establishing objectives and operational criteria to optimize unit performance.
• Maintained effective communication with governing boards, medical staff, and department heads by attending board meetings and facilitating interdepartmental coordination.

• Led EPIC Go Live conversion for charge capture, scheduling, authorization, and billing, ensuring smooth integration with existing systems.
• Implemented an electronic medical records (EMR) and billing system, including comprehensive staff training and development programs.
• Directed recruitment, hiring, and training of personnel, while maintaining effective communication between governing boards, medical staff, and department heads.

• Led successful implementation of EMR and billing systems, including staff training and development, to enhance clinic operations.
• Developed best practices for specialist scheduling and revenue cycle management, improving the efficiency of claims processing.
• Coordinated recruitment, hiring, and personnel training, while maintaining effective communication with governing boards and department heads.

• Enhanced revenue streams by refining processes to reverse medical claim denials.
• Improved collection efficiency, leading to increased financial performance.

• Managed comprehensive bookkeeping activities, ensuring accurate financial records and compliance with industry standards.
• Developed and implemented marketing strategies that enhanced sales performance and increased customer engagement.

• Executed coding and charge entry processes, ensuring precise and timely billing operations.
• Conducted scheduling and end-of-day reporting to maintain balanced business operations.