Francisco Hernandez
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
Houston, TX
12.2023 - 01.2024
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
- Performed additional duties as assigned by management team.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Handled customer complaints in a professional manner.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized store by returning merchandise to proper areas and restocked displays.
Sales Associate
Old Navy
Houston, TX
04.2022 - 11.2023
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers and provided exceptional customer service.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized stockroom shelves according to size, color or style.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with product selection, sizing and styling.
- Organized store by returning merchandise to proper areas and restocked displays.
- Used technology resources to assist customers in locating and selecting items.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
High School Diploma -
Cypress Ridge High School
Houston, TX05-2022
Skills
- Order Processing
- Customer Assistance
- Flexible Schedule
- Stocking and Receiving
- Fluent in English and Spanish
- Cash Register Operation
- Store Opening and Closing
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Walgreens
12.2023 - 01.2024
Sales Associate
Old Navy
04.2022 - 11.2023
High School Diploma -
Cypress Ridge High School
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