Hunter Upmal
Berlin,Vermont
Summary
I am a young, versatile professional. I am a fast learner, and a persistent worker. I am committed to, and passionate about the work I do. I bring confidence and competence to any task I am assigned. I am most fulfilled when I can see my efforts directly impacting the growth of the business.
Overview
7
7
years of professional experience
Work History
Quality Improvement Intern
Blue Cross Blue Shield of Vermont
06.2024 - 08.2024
- Assisted in project coordination, ensuring timely completion of tasks and adherence to project timelines.
- Conducted research to support strategic initiatives, providing insights for decision-making processes.
- Utilized software tools for data analysis, enhancing efficiency in reporting and tracking progress.
Member Service Representative
One Credit Union
04.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Market Analyst
KDP Asset Management
01.2022 - 02.2022
- Priced high yield bonds and loans using a Bloomberg terminal.
- Performed data entry of pricing using Microsoft Excel.
- Used Microsoft Access to integrate daily pricing into our website.
Customer Service Representative
Community Bank NA
09.2019 - 05.2020
- Opened and maintained checking, savings, and other accounts.
- Maintained mailing lists for sales opportunities, account goals, and promotional material.
- Provided customers with the expertise needed to make them comfortable and trusting in their banking experience.
- Answered customer calls either providing helpful information or connecting them with a team member who could assist them.
- Work with customers who might be denied at other banks, treating everyone with a unique solution for them, also following up to make sure both the bank and customer maintain a good relationship.
Teller
Community Bank N.A
02.2019 - 09.2019
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Identified sales opportunities and referred customers to branch lending partners.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Teller I
TD Bank
03.2017 - 11.2017
- Organized, stocked and maintained the teller window area.
- Maintained a teller drawer to perform bank transactions.
- Processed ATM alongside managerial staff.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained balancing record with 95% rate of accuracy.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
Education
Bachelor of Science - Business Administration
Vermont State University Castleton
Castleton, VT05.2025
High School Diploma - undefined
Union 32 High School
Montpelier, VT2016
References
- Jody Condon - Business professor during my education at Vermont State University
(802) 345-1374
- Nathan Messier - Manger during my employment with One Credit Union
Work: 1 (800) 578-5024 ext. 408
Cell: (802) 595-0412
- Marisa Pacetti - Coworker and Sr Member Service Representative at One Credit Union
Work: 1 (800) 578-5024 ext. 408
Cell: (802) 917-3511
- Amanda Shute - Supervisor during my employment with Community Bank NA.
(802) 476-4107
Timeline
Quality Improvement Intern
Blue Cross Blue Shield of Vermont
06.2024 - 08.2024
Member Service Representative
One Credit Union
04.2022 - 08.2023
Market Analyst
KDP Asset Management
01.2022 - 02.2022
Customer Service Representative
Community Bank NA
09.2019 - 05.2020
Teller
Community Bank N.A
02.2019 - 09.2019
Teller I
TD Bank
03.2017 - 11.2017
High School Diploma - undefined
Union 32 High School
Bachelor of Science - Business Administration
Vermont State University Castleton
Similar Profiles
Sindi ParkerSindi Parker
Agent Account Manager at Vermont Blue AdvantageAgent Account Manager at Vermont Blue Advantage
SONIA OGANDOSONIA OGANDO
Enrollment Specialists at Anthem Blue Cross Blue Cross Blue ShieldEnrollment Specialists at Anthem Blue Cross Blue Cross Blue Shield
Crystal BrownCrystal Brown
Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)
Justin LawrenceJustin Lawrence
Owner/President, Board of Directors at Essential Retirement Services Inc.Owner/President, Board of Directors at Essential Retirement Services Inc.
Ellyn MessierEllyn Messier
Childcare Provider at Self-employeedChildcare Provider at Self-employeed