Blake Craig
Dekalb,IL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Service Dispatcher
Factory Cleaning Equipment
02.2024 - Current
- Scheduled and organized service and maintenance appointments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Assisted in resolving customer complaints and grievances.
Restaurant Manager
Giordanos Family Restaurant
12.2018 - 04.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
Aftermarket Sales
Factory Cleaning Equipment
05.2023 - 02.2024
- Facilitated smooth transactions between customers and internal departments such as finance, logistics, and technical support.
- Implemented systems and procedures to increase sales.
- Provided exceptional after-sales support while resolving any potential issues swiftly.
- Increased aftermarket sales by developing and implementing strategic sales plans.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Restaurant General Manager
Kentucky Fried Chicken
02.2011 - 03.2022
- Led and directed team members on effective methods, operations, and procedures.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Sycamore High School
Sycamore, IL06.2012
Skills
- Production Preparation
- Counting Money
- Social Perceptiveness
- Performance Improvement
- Reading Comprehension
- Hiring and Training
- Critical Thinking
- Time Management
- Inventory Control
- Relationship Building
- Schedule Management
- Customer Service
Timeline
Service Dispatcher
Factory Cleaning Equipment
02.2024 - Current
Aftermarket Sales
Factory Cleaning Equipment
05.2023 - 02.2024
Restaurant Manager
Giordanos Family Restaurant
12.2018 - 04.2024
Restaurant General Manager
Kentucky Fried Chicken
02.2011 - 03.2022
High School Diploma -
Sycamore High School
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