Summary
Overview
Work History
Education
Skills
Timeline
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Grace Kaufman

Chesapeake,VA

Summary

Motivated addition to any team that brings an engaging personality and flexible approach. Upbeat, friendly and personable demeanor mixed with the experience that is needed to get any job done.

Overview

15
15
years of professional experience

Work History

Waitress and Bartender

California Pizza Kitchen
Virginia Beach, VA
07.2017 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas and bar clean and stocked to increase efficiency while working.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Avation Structural Mechanic

United States Navy
Virginia Beach, VA
11.2016 - 04.2022
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Recorded maintenance actions in aircraft logbooks and in online data system, OOMA.
  • Coordinated and distributed exposure and contamination control procedures.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Removed and installed aircraft subsystem assemblies such as engine, rotors, gearboxes, transmissions and mechanical flight controls,
  • Monitored aircraft parts and placed orders for maintenance supplies on consistent basis.

Front Desk

Wolverine Strength & Conditioning
Ann Arbor, MI
12.2015 - 11.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Assessed staff needs and offered assistance with classes during busy times.
  • Sold memberships and personal training sessions to new customers.
  • Cleaned gym thoroughly nightly after closing.

Bartender and Bottle Services

Scorekeepers Bar And Grill
Ann Arbor, MI
02.2014 - 12.2015
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
  • Processed orders and facilitated customer payments using POS system.
  • Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Crew Member

Moes Southwestern Grill
Ann Arbor, MI
12.2012 - 08.2013
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, food preparation and dining area in a cohesive manner ensuring business runs smoothly.
  • Prepared products following restaurant, health, and safety standards and procedures.

Sales Associate

Foot Locker
Ann Arbor, MI
08.2011 - 12.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained a thorough knowledge of shoes and products resulting in higher sales and increased customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Education

High School Diploma -

Saline High School
Saline, MI
04.2013

Skills

  • Personable and Approachable, with a way of talking to anyone in any situation
  • Self-motivated professional, trained by the military to be reliable and honest with an energized personality
  • Flexible & Adaptable working well in fast-paced and unpredictable environments

Timeline

Waitress and Bartender

California Pizza Kitchen
07.2017 - Current

Avation Structural Mechanic

United States Navy
11.2016 - 04.2022

Front Desk

Wolverine Strength & Conditioning
12.2015 - 11.2016

Bartender and Bottle Services

Scorekeepers Bar And Grill
02.2014 - 12.2015

Crew Member

Moes Southwestern Grill
12.2012 - 08.2013

Sales Associate

Foot Locker
08.2011 - 12.2012

High School Diploma -

Saline High School

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Grace Kaufman