Jorge Herrera
Fresno,Texas
Summary
Motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Fragrance Sales Specialist
Dillard's, Inc.
02.2023 - 10.2024
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Fragrance Sales Associate
Nordstrom
11.2022 - 12.2022
- Established personal connections with customers, exceeding customer service expectations
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Educated clients on current promotional offerings and products using persuasive selling tactics
Sales Associate
Macy's
09.2020 - 06.2022
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Answered customer questions about sizing, accessories and merchandise care
Cashier/Customer Service
Kroger
09.2019 - 12.2019
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Education
High School Diploma -
Hightower Highschool
Missouri City, TX05.2019
Skills
- Exceptional communication
- Problem-solving
- Effective relationship building
- Cross-selling and upselling
- Interpersonal skills
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Fragrance Sales Specialist
Dillard's, Inc.
02.2023 - 10.2024
Fragrance Sales Associate
Nordstrom
11.2022 - 12.2022
Sales Associate
Macy's
09.2020 - 06.2022
Cashier/Customer Service
Kroger
09.2019 - 12.2019
High School Diploma -
Hightower Highschool
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