Fea Martakoesoemah
Seattle,United States
Summary
Move coordinator with 10+ years of customer service experience. Strong project management skills and the ability to prioritize tasks with an attention to detail and accuracy. Skilled at building relationships with clients, vendors and the team.
Overview
10
10
years of professional experience
Work History
Move Coordinator
Jones Lang LaSalle
06.2023 - Current
- Help our client plan moves, adds, and changes including office-wide relocations and reconfigurations
- Collaborate with different teams within the organization to discuss logistics, blocking, and other details to ensure a seamless project completion
- Manage all new hire onboarding data for the client and coordinate with the administration team to ensure a successful arrival on the start date
- Manage moving vendors to deliver personal belongings, IT equipment and furniture from one office to another
- Manage furniture vendors to evaluate, schedule and complete repairs
Facilities Coordinator
Jones Lang LaSalle
08.2021 - 06.2023
- Responded to all work orders in a timely manner, ensuring KPI compliance and excellent customer service
- Point of contact for construction vendor, from requesting quotes and sending purchase orders to scheduling and managing projects from start to finish
- Created sheets, forms, and site pages to help streamline processes and improve standard operating procedures
- Conducted daily walk-throughs and performed monthly building inspections to ensure a safe and organized office
Receptionist
Jones Lang LaSalle
12.2019 - 08.2021
- Welcomed clients upon arrival and directed guests and interview candidates for check-in
- Routed client service requests to the corresponding team and responded to reception emails in a timely manner
- Managed and tracked employee on-boarding and off-boarding
- Issued vendor badges, ORCA cards and parking hang tags
Restaurant Hostess
Bluefin Seafood and Sushi Buffet
12.2015 - 08.2018
- Greeted customers and kept the reservation book and wait list organized
- Used the POS system to enter orders, process payment, and issue receipts
- Performed walk-throughs of the food line, dining area and bathrooms to ensure everything is clean and stocked
- Reconciled the cash drawer at the start and end of each shift and managed end-of-day sales reports
Shift Lead
Dairy Queen
02.2014 - 12.2015
- Trained new employees and delegated daily tasks and responsibilities
- Handled product or service complaints, provided appropriate solutions and alternatives, and followed up to ensure resolution
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
- Responsible for keeping cash register tills and money in the safe balanced
Skills
- Project management
- Interpersonal skills
- Detail-oriented
- Adaptable
Timeline
Move Coordinator
Jones Lang LaSalle
06.2023 - Current
Facilities Coordinator
Jones Lang LaSalle
08.2021 - 06.2023
Receptionist
Jones Lang LaSalle
12.2019 - 08.2021
Restaurant Hostess
Bluefin Seafood and Sushi Buffet
12.2015 - 08.2018
Shift Lead
Dairy Queen
02.2014 - 12.2015
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