Feagiai Pedroza
Frederick,CO
Summary
Experienced disability processing specialist skilled in analytical review, workflow optimization, and written communication. Known for improving case timeliness, identifying risks, and recommending process changes that support accurate decisions and stronger program performance. Experienced disability operations with a strong background in data collection, quality review, and business process improvement. Conducted detailed case analysis, guided mentees with clear corrective actions, and supported better workflow outcomes through collaboration with field offices and supervisors. Detail-oriented experience in disability case processing, mentoring, and quality assurance.. Skilled in analyzing complex cases, identifying development gaps, and delivering clear recommendations to improve accuracy, consistency, and timely case closure.
Overview
2
2
years of professional experience
Work History
Disability Processing Specialist
Social Security Administration, SSA
08.2024 - Current
- Conduct ongoing weekly and monthly program analysis of NCPS workload, case aging, case status, quality indicators, processing time, case assignments, clearances, closure rates, and allowance rates to assess program performance, identify trends and operational risks, and support workload management and program quality decisions.
- Analyze workload and performance information to identify processing delays, prioritize workloads, address aged cases, and recommend actions that support timely and accurate disability determinations. Maintained a fiscal year 2026 mean processing time of 65.9 days while managing assigned workloads.
- Prepared and communicated written findings, analyses, and evidence-based recommendations to the supervisor regarding workload priorities, case-aging risks, development follow-up, quality concerns, and process-improvement opportunities. Management used findings and recommendations to share effective practices with other examiners to improve disability case development and processing time.
- Evaluate NCPS case-development workflows to identify follow-up gaps that contribute to unnecessary case aging. Developed a manual case-note reminder process to alert examiner when follow-up is due for required claimant forms, including Activities of Daily Living, Headache, and Pain Questionnaires, when automated system alerts are unavailable.
- Monitored medical-record development activity, including 14-day initial requests and 10-day system follow-up periods, to identify cases requiring action after development expires. Evaluate available evidence and take or recommend appropriate next actions to prevent cases from remaining pending without necessary development or adjudicative action.
- Conducted quality reviews for 25 mentee disability cases weekly, evaluating accuracy, completeness, policy compliance, and readiness for closure, which enhanced case processing for five mentees in the Precision Path Mentoring Program.
- Prepared written quality-review findings and corrective-action recommendations for mentees, with copies to their direct supervisors. Clearly identified deficiencies; explained applicable policy and procedural requirements; provided the rationale for required corrective action; and described the steps needed to resolve issues and achieve closure readiness.
- Re-reviewed mentee cases after corrective actions are completed to determine whether identified deficiencies have been resolved, required development and documentation are complete, and program requirements have been met. Provided final approval for mentees to close cases after independently determining that corrective actions have been completed and the case is ready for closure.
- Provided ongoing technical guidance and policy-based feedback to mentees to promote accurate case development, consistent application of program policies and procedures, improved decision documentation, and higher-quality case processing. The number of case deficiencies declined following implementation of recommendations, corrective actions, and ongoing technical feedback.
- Review mentee reconsideration cases using the mentor case-review sheet before referral to Medical and Psychological Consultants. Assess whether the case is properly developed; consultative examinations are requested appropriately; FOFAEs are sufficient; medical and vocational evidence is complete; and the proposed assessment is accurate and supported by the record.
- Review consultative-examination development and reports for quality and sufficiency; tracked unresolved CE status; identify missed appointments; contact claimants to determine whether good cause exists; and initiate timely rescheduling or other appropriate follow-up actions to reduce unnecessary case aging.
- Analyze recurring field-office development issues identified through disability case reviews to determine their downstream impact on DDS case development, quality, and timeliness. Engaged with at least two field offices in each of Arizona, Arkansas, Wisconsin, and Utah to communicate findings, resolve development barriers, and recommend improvements.
- Coordinate with field office (FO) supervisors and liaisons to address issues such as assistance requests closed without action, assistance requests pending more than 30 days, incomplete or improperly signed SSA-827 forms, missing third-party information, inaccurate claimant contact information, missing medical sources or allegations, and incomplete work development.
- Develop and communicate recommendations for targeted field-office training and process improvements to improve the completeness and accuracy of disability applications before transfer to DDS, reduce downstream development requirements, and support timely processing. Recommendations and follow-up actions contributed to a decline in development deficiencies and aged cases.
- Developed and shared a consolidated reconsideration case-development guide with mentors and mentees in Seattle and Denver regions, standardizing procedures for DIB claims and improving consistency in case processing for all Wave 1 and Wave 2 Precision Path Mentoring Program mentees.
- Compare business processes across Utah, Wisconsin, Arizona, Arkansas, and Texas to identify differences in disability operations, evaluate potential best practices, and recommend opportunities to streamline and standardize processes while remaining compliant with DDS requirements and applicable state rules and regulations.
- Collaborated with three colleagues to develop and deliver disabled-child claims training for 68 personnel in the Kansas region. Independently prepared PowerPoint training materials addressing childhood sequential evaluation; SSA-827 requirements for children age 12 and older; school-record development; teacher questionnaires; IEPs and 504 plans; methods for allowing disabled-child claims; childhood domains; Childhood Domain Evaluations; and childhood listings.
- Performed analytical casework while serving in a mentoring role and reviewed and analyzed program and case information involving multiple workloads and jurisdictions. Used findings to identify quality issues and trends, communicate policy and procedural guidance, recommend corrective actions, and promote consistent application of program requirements.
- Managed analytical, mentoring, quality-review, and adjudicative responsibilities, processing and clearing 278 cases between Arizona, Utah, Wisconsin, and Texas ensuring timely and accurate case resolutions across multiple workloads.
Education
Bachelor of Science - Criminology & Criminal Justice
Chaminade University of Honolulu
Honolulu12-2008
Skills
- Process improvement
- Workflow optimization
- Organizational leadership
- Time management
- Organizational management
- Written communication
- Effective communication
- Team collaboration
- Case prioritization
- Adaptability
- Flexibility
Timeline
Disability Processing Specialist
Social Security Administration, SSA
08.2024 - Current
Bachelor of Science - Criminology & Criminal Justice
Chaminade University of Honolulu