Fe'arykah Hicks
Pensacola,FL
Summary
Empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Transporter
Touchpoint Medical
03.2023 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Process Server
ABC Legal
04.2021 - 01.2023
- Provided proof of service in form of affidavit.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Evaluated retail customers' product needs and promoted appropriate store products.
- Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
- Tracked down 60 defendants per month to serve legal documents.
Sales Specialist
Advantage Staffing
05.2020 - 02.2021
- Negotiated contracts with clients and developed relationships with key personnel.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Motivated and trained 4 team members to meet and exceed sales goals through positive reinforcement.
- Managed customer accounts to secure customer satisfaction and repeat business.
Customer Service Representative
Alorica
10.2016 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Phlebotomy
Medcerts
Pensacola, FL04.2023
High School Diploma -
J. M. Tate Senior High School
Cantonment, FL05.2016
Skills
- Visitor Assistance
- Personal Hygiene Assistance
- Deliver Documents
- Equipment Moving
- Exam Room Preparation
- Customer Satisfaction
- Patient Transportation and Transfer
- Specimen Collection
- Vital Assessments
Certification
- PT - Phlebotomy Technician
Timeline
Patient Transporter
Touchpoint Medical
03.2023 - Current
Process Server
ABC Legal
04.2021 - 01.2023
Sales Specialist
Advantage Staffing
05.2020 - 02.2021
Customer Service Representative
Alorica
10.2016 - 02.2019
No Degree - Phlebotomy
Medcerts
High School Diploma -
J. M. Tate Senior High School
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