Feather Flores
Okeechobee,FL
Summary
Dependable and empathetic Certified Nursing Assistant with a proven track record of delivering exceptional care to diverse patient populations, including bedridden, physically impaired, and memory-impaired individuals. Demonstrates unwavering commitment to patient dignity, safety, and confidentiality in all aspects of care. Known for maintaining professionalism under pressure, collaborating effectively with interdisciplinary teams, and contributing to a supportive, patient-focused environment. Brings a strong work ethic, excellent communication skills, and a consistently positive, team-oriented attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PCT
Raulerson Hospital
Okeechobee, FL
12.2023 - Current
- Consistently adhered to hospital standards and regulations with attention to detail and professionalism.
- Prioritized patient safety, dignity, and comfort in all daily responsibilities.
- Provided assistance with personal hygiene, including bathing, oral and perineal care, and incontinence management.
- Supported patient mobility by transferring individuals from bed to chair, assisting with ambulation, and ensuring proper use of mobility aids.
- Regularly turned and repositioned bed-bound patients to prevent pressure ulcers and promote comfort.
- Monitored and recorded vital signs, and promptly reported any changes in patient condition to nursing staff.
- Responded to call lights in a timely manner and addressed patient needs efficiently.
- Assisted with feeding and nutritional support as required.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist
Adron Fence
Okeechobee, FL
01.2023 - 04.2024
- Oversaw front desk operations, serving as the first point of contact for visitors and clients while managing multi-line phone systems and directing inquiries appropriately.
- Maintained a professional and welcoming reception environment to support a positive visitor experience.
- Coordinated administrative support functions, including data entry, appointment scheduling, and supply management, to ensure seamless daily operations.
- Monitored office inventory and handled procurement to maintain workflow efficiency.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained organized front desk area, ensuring a professional appearance and efficient workflow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
AWNIT
Okeechobee, FL
01.2020 - 10.2022
- Effectively coordinated cross-functional teams and external vendors to ensure the successful execution of multiple concurrent projects, consistently delivering outcomes on time, within scope, and on budget.
- Assessed and confirmed resource availability, overseeing allocation to align with project timelines and organizational objectives.
- Delivered high-quality customer service across all communication channels, ensuring a professional and responsive client experience.
- Managed procurement processes by sourcing and ordering project-specific materials.
- Performed a range of administrative functions, including notarizing client documents, preparing bank deposits, and maintaining accurate and organized records.
- Fostered and maintained productive relationships with third-party vendors to support operational efficiency and long-term partnership success.
- Handled cash transactions and maintained sales and payments records accurately.
Home Health
GT Independence/Consumer Direct
Okeechobee, FL
01.2017 - 01.2021
- Delivered attentive, client-centered care in home health care settings, with a focus on preserving dignity, comfort, and overall well-being.
- Provided comprehensive assistance with personal hygiene routines, including grooming, shaving, hair care, and nail maintenance.
- Supported patients with bathing, dressing, and safe mobility, including transfers from bed to wheelchair and regular repositioning to prevent pressure injuries.
- Prepared meals in accordance with individual dietary needs and maintained a clean, organized living environment through light housekeeping tasks such as laundry, dishwashing, and vacuuming.
- Offered consistent emotional support and companionship, contributing to a stable and supportive home atmosphere.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service
Home Depot
West Palm/Okeechobee, FL
01.2016 - 09.2018
- Delivered exceptional front-line customer service by warmly welcoming guests, assessing individual needs, and providing tailored product guidance to enhance the overall shopping experience.
- Demonstrated in-depth knowledge of store layout and merchandise, efficiently directing customers to relevant departments and assisting with product location and selection.
- Facilitated seamless point-of-sale transactions, accurately processing cash and electronic payments while upholding strict standards of accuracy and accountability.
- Coordinated product shipments to customer-specified destinations, ensuring timely and accurate order fulfillment.
- Maintained optimal inventory presentation through proactive stock management and restocking efforts.
- Reconciled cash drawers and end-of-day reports with precision, supporting operational integrity and financial accuracy.
- Conducted customer service training sessions for new team members.
- Maintained standards of quality, timeliness, productivity and customer service.
- Anticipated guests' needs and delivered excellent customer service.
- Maintained in-store presence to provide excellent customer service.
- Provided excellent customer service, resolving concerns promptly and professionally.
Education
High School Diploma -
Orlando, FLSkills
- Clinical Support & Patient Care
- Direct Patient Care & Assistance
- Vital Signs Monitoring & Reporting
- Patient Assessment & Observation
- Feeding & Nutritional Support
- Knowledge of CPI (Crisis Prevention Intervention) Techniques
- Trained Preceptor for New Staff Orientation
- Monitor Technician Experience
- Unit Secretary Experience
- CPR certification
- Blood glucose testing
- Regulatory Compliance & Safety
- Patient Safety & Risk Awareness
- Adherence to HIPAA & Confidentiality Standards
- Accurate Medical Documentation
- Infection Control & Sanitation Practices
- Communication & Interpersonal Skills
- Compassionate Bedside Manner
- Empathetic, Patient-Centered Approach
- Strong Verbal and Written Communication
- Collaborative Teamwork Across Departments
- Professional Customer Service & Conflict Resolution
- Organizational & Time Management
- Exceptional Attention to Detail
- Efficient Multitasking in Fast-Paced Environments
- Prioritization of Tasks Under Pressure
- Punctual and Reliable with Proven Time Management
Certification
- CPR Certification
- Certified Nursing Assistant
Timeline
PCT
Raulerson Hospital
12.2023 - Current
Receptionist
Adron Fence
01.2023 - 04.2024
Receptionist
AWNIT
01.2020 - 10.2022
Home Health
GT Independence/Consumer Direct
01.2017 - 01.2021
Customer Service
Home Depot
01.2016 - 09.2018