Feather Wilson
Fort Smith,AR
Summary
With a proven track record at Baptist Health Medical Center, I excel in patient care and data entry, showcasing my adaptability and compassionate approach. My expertise in vital signs monitoring and fostering patient satisfaction has significantly enhanced healthcare delivery, making me a valuable asset to any medical team.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Baptist Health Medical Center
01.2020 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- As a preceptor, assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Drew blood for labs.
- Assisted patients in filling out birth certificate worksheets and other related paperwork which included notarizing some. Afterwards, I submitted them to Little Rock for processing
- Input data from infant hearing screening into the state database to keep track of their results.
- Kept track of and ordered inventory for the departments to make supplies were always in stock for patient care needs.
Customer Service Representative
Experian
08.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Care Technician
Baptist Health Medical Center
08.2017 - 07.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Server
Village Inn and Restaurant
08.2012 - 02.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Skills
- Data entry
- Electronic data storage
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Blood Glucose Monitoring
- Specimen Collection
- Feeding Assistance
- Adaptable
- Professional Bedside Manner
- Patient Services
- Data Collection
- Information Protection
- Infection prevention
- Attention to Detail
- Calm Under Stress
- Basic Life Support
- Empathy and Compassionate Care
- Recording vital signs
- Direct Patient Care
- CPR/AED
- Medical terminology knowledge
- Electronic Charting
- Electronic Recordkeeping
Timeline
Patient Care Technician
Baptist Health Medical Center
01.2020 - Current
Customer Service Representative
Experian
08.2018 - 04.2019
Patient Care Technician
Baptist Health Medical Center
08.2017 - 07.2018
Server
Village Inn and Restaurant
08.2012 - 02.2016
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