Featherine Brooks
Richton Park,IL
Summary
With a robust background at FirstMerit Bank and Huntington Bank, I excel in enhancing customer experiences and leading teams with a blend of exceptional customer service and banking software proficiency. My adeptness in conflict resolution and account management has significantly improved client satisfaction and operational efficiency, marking me as a dynamic and results-oriented banking professional.
Overview
22
22
years of professional experience
Work History
Customer Experience Banker
Huntington Bank
01.2022 - Current
- Open new account, checking, savings and certificates
- Modified, opened and closed customer accounts
- Adhered to bank and legal guidelines for reporting
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Customer Service Manager
Huntington Bank
01.2016 - 01.2022
- Open new account, checking, savings and certificates
- Maintains and reconciles a cash drawer adhering to bank cash handling and security policies and procedures
- Capable of successfully performing all Customer Service Responsibilities
- Served as branch leader on duty in absence of Branch Manager
- Supervised Tellers Staff and customer pleasantly and efficiently
- Council Tellers on careers path
- Completed daily and annual reports in timely and efficient manner
- Performed other branch duties as assigned
Personal Banker
FirstMerit Bank
01.2010 - 01.2016
- Open new account, checking, savings and certificate
- Conducted loan interview
- Disbursed loan
- Assisted in completing daily sales and branch reports
Financial Service Representative I
FirstMerit Bank
01.2005 - 01.2010
Teller Supervisor
FirstMerit Bank
01.2004 - 01.2005
Teller
FirstMerit Bank
01.2003 - 01.2004
Education
Bookkeeping Concepts
Lathrop High School
Skills
- Accountable
- Active Listening
- Conflict Resolutions
- Creativity
- Customer Follow Through
- Detailed-Oriented
- Stress Management
- Time Management
- Microsoft Word
- Excel
- Edge
- Outlook
- Teams
- Banking Software
- Account openings
- Customer Service
- Products and Services Knowledge
- Relationship Building
- Know Your Customer
- Risk management policies
- Cash Management
- Small business operations
- Creative Thinking
References
Available Upon Request.
Timeline
Customer Experience Banker
Huntington Bank
01.2022 - Current
Customer Service Manager
Huntington Bank
01.2016 - 01.2022
Personal Banker
FirstMerit Bank
01.2010 - 01.2016
Financial Service Representative I
FirstMerit Bank
01.2005 - 01.2010
Teller Supervisor
FirstMerit Bank
01.2004 - 01.2005
Teller
FirstMerit Bank
01.2003 - 01.2004
Bookkeeping Concepts
Lathrop High School