Hi, I’m
Feather Jade West
Los Banos,CA
Summary
Professional with extensive experience in retail industry, specializing in customer services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
28
years of professional experience
1
Certification
Work History
Starbucks Coffee Company
Store Manager
08.2007 - 07.2023
Job overview
- Overseeing day-to-day operations (inventories, ordering, hiring, coaching, reviews, deposits, payroll, facilities issues, etc.), providing support to my team wherever needed
- Inspiring my team to contribute positively to our community and environment
- By conducting our business with ethics, integrity and transparency
- Empowering my partners
- To uphold these values, by providing them with resources to help them make ethical decisions at work
- I implemented plans with my team to increase sales and customer counts, through, monthly, weekly, daily, and hourly goals
Crumbl Cookies
Store Manager
01.2021 - 01.2022
Job overview
- I am entrusted with the protection of the brand and assets of Crumbl Cookies
- While at the same time providing industry leading customer service and cookie quality
- Delegating responsibilities and supervising business operations
- Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
- Maintaining knowledge and skills for bakers and driver's positions
- Resolving conflicts or complaints from customers and employees
- Monitoring store activity and ensuring it is properly provisioned and staffed
- Analyzing information and processes and developing more effective or efficient techniques and strategies
- Establishing and achieving business and profit objectives
- Maintaining a clean, tidy store, ensuring that signage and displays are attractive
- Generating reports and presenting information to upper-level managers or other parties
- Ensuring staff members follow company policies and procedures, as well as the overall health and success of my business
Instacart
Personal Shopper
03.2020 - Current
Job overview
- My role as a shopper and delivery driver is to provide the best possible service, experience for every one of my clients
- I accept orders, shop for my clients by getting them the best quality items I can find, communicating throughout the process to keep my clients informed and involved with their order for any changes or add-ons
- Delivering groceries by ensuring products stay at proper and safe temperatures
- I always make sure products are secured, safe from any damage during transport and greet my clients while handing off their order
- All while keeping my vehicle, myself, and their items handled with Covid-19 guidelines and protocols
- I have maintained a customer rating of 4.98 to 5.0
Safeway Inc./Albertson's Inc
Manager
07.2017 - 01.2020
Job overview
- Acts as the liaison between the Store Director/Assistant Store Director on the one hand and the Night Crew/Grocery Manager to ensure smooth operations of the store
- Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service
- Engages in suggestive selling and other sales techniques
- Handles customer relations issues
- Performs ordering, receiving, storing, pricing, stocking, and merchandising duties
- Coordinates with Night Crew/Grocery Manager in planning, organizing, and directing day-to-day operations of the Grocery department and special sales/AD needs
- Assists with implementing Company and Division merchandising policies and/or Store Director instructions
Uber
Uber Partner
05.2015 - 07.2017
Job overview
- I am responsible for picking up and getting my guest safely to their destinations
- I maintain an rating of 4.89 out of 5 for my customer service, driving ability, and maintaining a clean well maintain car
Trader Joe's
Assistant Store Manager
09.2013 - 08.2015
Job overview
- I was responsible for managing my stores inventory
- By overseeing in-stock products, checking in product from outside venders as well, as merchandising
- I was in charge of payroll processing and overseeing our loss prevention team
- I ensured Trader Joes sales and production planning standards were being followed
- By making myself available and supporting individual department heads to keep the integrity of standards as outlined in the work plan
- A big part is planning, ordering, and processing grocery products according to the work plan and standards to maximize sales and gross profit
- I am very hands on with training, coaching, developing my crew members and recognizing their hard work
Denny's
Unit Manager/ Trainer
03.2012 - 12.2013
Job overview
- Maintaining and providing excellent customer service by supporting my team where needed
- I train our new team members, by instilling our high level of standards of integrity, up-sells, health & safety, and excellent customer service
- Perform weekly operations which include inventory counts and ordering, payroll, running and posting weekly reports (sales, up-sells, labor, and shortages)
- Conduct weekly chats with team members their positive contributions to our team, and areas that they need to improve (while providing them with examples of how to achieve it.)
Jamba Juice/ Creative Juices
Store Manager
08.2006 - 08.2007
Job overview
- Outside marketing and sales
- In charge of all personnel duties (hiring, payroll, training, promotions, reviews, meetings, and schedules)
- Instilling the Jamba Culture by being a role model for my team members
- Increasing sales through sales reports and creativity
- Promoting health and safety awareness, monthly inventories
- Receiving and approving deliveries
- I had hands on training with my team's personal and professional growth
- Providing the best possible customer service at all times
Enterprise Rent A Car
Corporate Account Manager
08.2004 - 08.2006
Job overview
- Taking the company to the next level, by increasing our sales, and maximizing our fleet of vehicles
- Cold calling, marketing new and old accounts, and reaching out to my branches helping them from everything to getting invoices paid to making reservations
- I also represent our company when doing Charity events that help support our local and national Charities
Bath and Body Works, Limited, Corp
Store Manager
02.2000 - 08.2004
Job overview
- Develop the strategies and plans to achieve sales results through business analysis, action planning, effective communication, and maintaining accountability
- Ensure timely and effective execution of company initiatives and compliance with operational standards
Denny's
Unit Manager
02.1997 - 01.2000
Job overview
- Over seeing staff, keeping them focused on the business needs by creating a challenging and positive environment, according to the company's and state standards
- Keeping my team focus on a high level of customer service, as well, being in compliance with food safety standards
Education
San Joaquin Valley CollegeSalida, CA
A.S. from Management
01.2012
San Francisco State UniversitySan Francisco, CA
Bachelor's from Business Management and Administration
01.2000
Los Banos High SchoolLos Banos, CA
High School Diploma
06-1995
Skills
- Marketing
- Sales
- Human Resource
- Management
- Accounts Payable and Receivable
- Administrative
- Microsoft Office Software
- ICD-9
- Customer Service
- Social Media
- Recruiting
- Receptionist
- Office Management
- MS Office
- Quickbooks
- When I Work
- Billing
- Merchandising
- Medical Records
- Appointment Coordination
- Bookkeeping
- Interviewing
- Payroll
- Business Analysis
- Diversity Coach
- Medical Terminology
- Inventory Control
- Human Resources
- Word
- Data Entry
- Production Planning
- Conflict Management
- Quality Assurance
- Operations
- Typing
- ADP
- Excel
- Driving
- Medical Laws & Ethics
- Healthcare Management
- Medical Coding
- Schedule management
- Data Analysis
- Medical Billing
- Shipping
- Receiving
- Front Office Coordination
- Filing
- Internet
- Microsoft Excel
- Typing Certificate
- Outlook
- Scheduling
- Loss Prevention
- HIPAA Certified
- Time management
- Accounting
- Hospitality
- ServSafe
- CPT Coding
- Insurance Claims & Verifications
Certification
- Driver's License, 12/95 to 12/29
- ServSafe, 01/23 to 01/28
- Certified Professional Coder
Timeline
Store Manager
Crumbl Cookies
01.2021 - 01.2022
Personal Shopper
Instacart
03.2020 - Current
Manager
Safeway Inc./Albertson's Inc
07.2017 - 01.2020
Uber Partner
Uber
05.2015 - 07.2017
Assistant Store Manager
Trader Joe's
09.2013 - 08.2015
Unit Manager/ Trainer
Denny's
03.2012 - 12.2013
Store Manager
Starbucks Coffee Company
08.2007 - 07.2023
Store Manager
Jamba Juice/ Creative Juices
08.2006 - 08.2007
Corporate Account Manager
Enterprise Rent A Car
08.2004 - 08.2006
Store Manager
Bath and Body Works, Limited, Corp
02.2000 - 08.2004
Unit Manager
Denny's
02.1997 - 01.2000
San Francisco State University
Bachelor's from Business Management and Administration
San Joaquin Valley College
A.S. from Management
Los Banos High School
High School Diploma
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