ANNA GOODLY
VINTON,LA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Teller
Wells Fargo
Orange, TX
09.2021 - 03.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
SLOT ATTENDANT/CASINO
DELTA DOWNS
VINTON, LA
09.2016 - 09.2021
- HOST, DELTA DOWNS RACETRACK, CASINO, AND HOTEL
- As a slot attendant I made minor machine repairs, completed jackpot transactions from initial win to pay outs, and assisted guest with any issues whether it be directions, promotional questions, or disputes
- As a casino host I sold the dream of a gamblers biggest ambition, winning, to coerce as many trips as possible out of our biggest players
- I make their trip fun, exciting, and most of all easy
- I take care of reservations for rooms, dinner, explain promotions, and assist with keeping track of point earnings contributing to status
- I assist with cross property trips to make them seamless and enjoyable
- I am their liaison to all thing’s entertainment.
CUSTOMER SERVICE/MONEY CENTER CASHIER
WALMART
SULPHUR, LA
12.2015 - 09.2016
- My responsibilities at Walmart included making customer returns, ensuring that items were correct and in good condition and within a certain timeframe.
- I also served in the money center area, transferring money to different states and countries, making sure all information is accurate so that transactions are seamless.
- I made change, cashed checked of varying amounts, and made money orders
- During down times for those areas in the store and busy times for registers I also assisted with grocery checkout as well.
FRONT DESK CLERK
BEST WESTERN CASINO INN
VINTON, LA
02.2015 - 12.2015
- I am involved in all shifts on property from morning overseeing housekeeping, to completing the Night Audit.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
FRONT DESK CLERK/BELLMAN/GIFT SHOP
DOWNS RACETRACK
04.2013 - 12.2014
- HOTEL
- My responsibility as a, Clerk was to check guest in and out in a swift and friendly manner
- Making sure guest had an enjoyable stay, had everything needed for their satisfaction
- We used an LMS system that connected to all casino information that we may need to know for a customer
- I completed COMP, credit and any cash transactions that were necessary
- Answering a multiline phone was also part of my job duties, making same day, as well as future reservations, giving information for any upcoming events and promotions
- A portion of my time was also spent as a bellman where I assisted guest with luggage, set up of anything needed in the room, and assuring that all their needs were provided for
- At this property I also served as a Cashier in the Lagniappe
- I used a Micros system to complete all transactions whether COMP, points, credit or cash
- Making sure I balanced was a part of my duties, as well as pricing items, and stocking the store
- I have also completed inventory during my time there
- In the Lagniappe we also sold tickets for the events occurring on property, as well as lottery tickets, which we handled payouts for as well.
FRONT DESK CLERK
HOLIDAY INN
Sulphur, LA
05.2012 - 08.2012
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
ASSISTANT
MANGER/CARHOP, SONIC DRIVE
Vinton, LA
08.2010 - 05.2012
- As a carhop, serving and delivering quality food as fast as possible and as fresh as possible while always delivering quality assurance with a genuine smile and attitude was my goal
- Responding to these guests in an appropriate, respectful manner, and promptly reporting any complaints to a member of the management team were all a part of the guest experience
- I also made accurate change in a timely manner
- Checking back on customers was something I did to ensure satisfaction and welcome them to come again
- After all transactions were done, I made sure that the property was presentable and the store was ready for the next day
- My main goal as an assistant manager was to execute our restaurant plan to achieve standards, sales, and profits
- I ensured that the company was operated in accordance to the company's policies and procedures as well as overseeing production, food cost, labor control
- I completed all documents and paperwork on a timely basis
- As a manager, I had the task of monitoring the quality of products, cleanliness, cash control, and customer service and satisfaction to increase likelihood of returning.
Education
High School Diploma -
VINTON HIGH SCHOOL
VINTON, LANo Degree - Psychology
Louisiana State University And A&M College
Skills
- Financial Information Review
- Data Gathering
- Professional Relationships
- Business Correspondence
- Marketing Initiatives
- Cash Register Operations
- Discrepancy Resolution
Languages
Spanish
Limited Working
Timeline
Teller
Wells Fargo
09.2021 - 03.2022
SLOT ATTENDANT/CASINO
DELTA DOWNS
09.2016 - 09.2021
CUSTOMER SERVICE/MONEY CENTER CASHIER
WALMART
12.2015 - 09.2016
FRONT DESK CLERK
BEST WESTERN CASINO INN
02.2015 - 12.2015
FRONT DESK CLERK/BELLMAN/GIFT SHOP
DOWNS RACETRACK
04.2013 - 12.2014
FRONT DESK CLERK
HOLIDAY INN
05.2012 - 08.2012
ASSISTANT
MANGER/CARHOP, SONIC DRIVE
08.2010 - 05.2012
High School Diploma -
VINTON HIGH SCHOOL
No Degree - Psychology
Louisiana State University And A&M College
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