Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Software
Languages
Timeline
OfficeManager
Febbie Piersol

Febbie Piersol

Billing Manager
Durham,MD

Summary

Strategic results-oriented team player with proven success leading complex projects and initiatives. Dynamic professional with extensive expertise in management, analysis, and reporting, that thrives in a fast-paced environment. Demonstrated ability to create efficient procedures, initiate best practices through collaboration, and attain revenue through the workflow.

Overview

23
23
years of professional experience

Work History

Billing & SIP Manager

Haigh Todd & Associates
01.2023 - Current
  • Dual roles as Billing & Managed Services Manager of 16 hospital locations with 300+ billing accounts
  • I was tasked with converting legacy service to a new SIP platform and projects for converting MOE circuits to MPLS
  • Coordinate projects for SIP Porting, deactivating MOE circuits, and installing MPLS concurrently
  • Analyze, reconcile and approve bills for Local($6m) & LD ($500k) for 16 locations/300 accounts
  • Coordinate with clients on contract renewals, one-off extensions, and billing irregularities
  • Design, compile, and verify porting documentation with multiple carriers
  • Lead weekly meetings with clients to review and approve items for SIP submissions
  • Track progress utilizing TEAMs Tasks, trackers, and systems reporting
  • Converted $1m legacy service to the SIP platform within 11 months, plus MOE to MPLS – saving $2m

Sr. Lead Specialist - Project Management

VERIZON BUSINESS
07.2021 - 12.2022
  • Tower senior lead for 6 signature ($40m) and 6 premiere ($198b) top-tier accounts
  • Facilitated customer-facing meetings, and trackers to assist in client deliverables, custom reporting, and real-time status reports
  • Accelerated revenue attainment through order accuracy, minimizing re-work, and managing communications flow for multiple product suites including VZ VoIP, UCCaaS, and WebEx Calling, reducing order time from 59 to 28 days per month
  • Implemented recommendations that aided in successful order processing
  • Coordinated service delivery across Verizon internal groups - quotes, orders, and implementation of solutions
  • Developed, and nurtured business relationships with internal, peer groups, and third-party vendors
  • Utilized various programs - SalesForce, ProQuest, GSuite, VECRM, Provisioning Controller (PC), CSR Pro, Contract Distribution

Financial Services Manager

VERIZON BUSINESS
05.2017 - 06.2021
  • Managed a team of 8 financial analysts charged with large Fortune 500 clients
  • Generated over $10M in automated and ARIBA uploads of monthly billing
  • Managed the financial tower success for the complex multi-NASPID enterprise customer
  • Provided customized monthly reporting to ensure customers’ prompt PO issuance
  • Created and documented ARIBA contractual workflow process for billing, invoicing, and invoice formatting for PMO and financial teams
  • Developed and generated IBM end-client invoices; reported deliverables representing $4.7M in revenue per month
  • Implemented cross-functional, strategic projects across multiple platforms

Sr. Team Lead - Billing Analyst

VERIZON BUSINESS
10.2004 - 12.2009
  • Reviewed, processed, and tracked first billings, payments, write-offs, and deferred revenue
  • Facilitated quarterly/yearly review of contracts with Program Managers ensuring compliance
  • Created and maintained 20 Standard Operating Procedures (SOP) increasing efficiency
  • Initiated standard ordering process decreasing budget overruns by 50%
  • Established routine meetings with other departments which improved customer service experience between groups

Billing Specialist

VERIZON BUSINESS
04.2002 - 04.2003
  • Reviewed, processed, and tracked first billings, payments, write-offs, and deferred revenue
  • Facilitated quarterly/yearly review of contracts with Program Managers ensuring compliance
  • Created and maintained 20 Standard Operating Procedures (SOP) to assist in efficiency
  • Initiated a standard ordering process to decrease budget overruns by 50%
  • Established routine meetings with other departments which improved customer service experience between groups

Sr. Confidential Financial Analyst

WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY
06.2014 - 04.2017
  • Created procedures for the efficient process of reimbursements, purchase orders, and requisitions
  • Supervised staff of 8 for grant reimbursement
  • Initiated, created, and managed the daily process of prioritizing the collection of $800M
  • Ensured compliance with FTA reimbursement regulations, resulting in a 100% improvement in audit scores and reduced compliance issues
  • Reviewed invoices, purchase orders, and modifications for compliance with reimbursement
  • Established a tracking system to follow all aspects of the reimbursement
  • Assisted in creating checklists for other groups to comply with FTA reimbursement regulations

Education

Bachelor of Science (BS) - Organizational Management Business

St. Augustine’s University
Raleigh, NC

Associate - Marketing

Strayer University
Washington, DC

Skills

  • Billing Management
  • Project Management
  • Customer Reporting
  • Invoice Processing
  • Client Services
  • Contract Management
  • Quality Assurance
  • Leadership
  • Internal/External Audits

Accomplishments

  • Alpha Kappa Mu Honor Society, Inductee, St. Augustine’s University Chapter
  • President, St. Augustine’s Chapter & Nationwide Student Representative 2022
  • Recipient, AKM Honors 2022 & 2023 & Presidents List
  • United States Marine Corps, Honorable Discharge
  • Recipient, National Defense Service Medal, Good Conduct Medal, Meritorious Unit Citation – Operation Desert Shield/Storm, Certificate of Appreciation
  • Verizon Ovation Award, x 2 Recipient - Commitment to performance excellence and Sarbanes Oxley Audit Participation, Recipient – Team Player & Collaboration Award x 4

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Software

Microsoft Office

SalesForce

ProQuest

Teams

GSuite

Brightfin

Calero

Languages

English
Native or Bilingual

Timeline

Billing & SIP Manager

Haigh Todd & Associates
01.2023 - Current

Sr. Lead Specialist - Project Management

VERIZON BUSINESS
07.2021 - 12.2022

Financial Services Manager

VERIZON BUSINESS
05.2017 - 06.2021

Sr. Confidential Financial Analyst

WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY
06.2014 - 04.2017

Sr. Team Lead - Billing Analyst

VERIZON BUSINESS
10.2004 - 12.2009

Billing Specialist

VERIZON BUSINESS
04.2002 - 04.2003

Bachelor of Science (BS) - Organizational Management Business

St. Augustine’s University

Associate - Marketing

Strayer University

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Febbie PiersolBilling Manager