Microsoft Office
Febbie Piersol
Billing Manager
Durham,MD
Summary
Strategic results-oriented team player with proven success leading complex projects and initiatives. Dynamic professional with extensive expertise in management, analysis, and reporting, that thrives in a fast-paced environment. Demonstrated ability to create efficient procedures, initiate best practices through collaboration, and attain revenue through the workflow.
Overview
23
23
years of professional experience
Work History
Billing & SIP Manager
Haigh Todd & Associates
01.2023 - Current
- Dual roles as Billing & Managed Services Manager of 16 hospital locations with 300+ billing accounts
- I was tasked with converting legacy service to a new SIP platform and projects for converting MOE circuits to MPLS
- Coordinate projects for SIP Porting, deactivating MOE circuits, and installing MPLS concurrently
- Analyze, reconcile and approve bills for Local($6m) & LD ($500k) for 16 locations/300 accounts
- Coordinate with clients on contract renewals, one-off extensions, and billing irregularities
- Design, compile, and verify porting documentation with multiple carriers
- Lead weekly meetings with clients to review and approve items for SIP submissions
- Track progress utilizing TEAMs Tasks, trackers, and systems reporting
- Converted $1m legacy service to the SIP platform within 11 months, plus MOE to MPLS – saving $2m
Sr. Lead Specialist - Project Management
VERIZON BUSINESS
07.2021 - 12.2022
- Tower senior lead for 6 signature ($40m) and 6 premiere ($198b) top-tier accounts
- Facilitated customer-facing meetings, and trackers to assist in client deliverables, custom reporting, and real-time status reports
- Accelerated revenue attainment through order accuracy, minimizing re-work, and managing communications flow for multiple product suites including VZ VoIP, UCCaaS, and WebEx Calling, reducing order time from 59 to 28 days per month
- Implemented recommendations that aided in successful order processing
- Coordinated service delivery across Verizon internal groups - quotes, orders, and implementation of solutions
- Developed, and nurtured business relationships with internal, peer groups, and third-party vendors
- Utilized various programs - SalesForce, ProQuest, GSuite, VECRM, Provisioning Controller (PC), CSR Pro, Contract Distribution
Financial Services Manager
VERIZON BUSINESS
05.2017 - 06.2021
- Managed a team of 8 financial analysts charged with large Fortune 500 clients
- Generated over $10M in automated and ARIBA uploads of monthly billing
- Managed the financial tower success for the complex multi-NASPID enterprise customer
- Provided customized monthly reporting to ensure customers’ prompt PO issuance
- Created and documented ARIBA contractual workflow process for billing, invoicing, and invoice formatting for PMO and financial teams
- Developed and generated IBM end-client invoices; reported deliverables representing $4.7M in revenue per month
- Implemented cross-functional, strategic projects across multiple platforms
Sr. Team Lead - Billing Analyst
VERIZON BUSINESS
10.2004 - 12.2009
- Reviewed, processed, and tracked first billings, payments, write-offs, and deferred revenue
- Facilitated quarterly/yearly review of contracts with Program Managers ensuring compliance
- Created and maintained 20 Standard Operating Procedures (SOP) increasing efficiency
- Initiated standard ordering process decreasing budget overruns by 50%
- Established routine meetings with other departments which improved customer service experience between groups
Billing Specialist
VERIZON BUSINESS
04.2002 - 04.2003
- Reviewed, processed, and tracked first billings, payments, write-offs, and deferred revenue
- Facilitated quarterly/yearly review of contracts with Program Managers ensuring compliance
- Created and maintained 20 Standard Operating Procedures (SOP) to assist in efficiency
- Initiated a standard ordering process to decrease budget overruns by 50%
- Established routine meetings with other departments which improved customer service experience between groups
Sr. Confidential Financial Analyst
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY
06.2014 - 04.2017
- Created procedures for the efficient process of reimbursements, purchase orders, and requisitions
- Supervised staff of 8 for grant reimbursement
- Initiated, created, and managed the daily process of prioritizing the collection of $800M
- Ensured compliance with FTA reimbursement regulations, resulting in a 100% improvement in audit scores and reduced compliance issues
- Reviewed invoices, purchase orders, and modifications for compliance with reimbursement
- Established a tracking system to follow all aspects of the reimbursement
- Assisted in creating checklists for other groups to comply with FTA reimbursement regulations
Education
Bachelor of Science (BS) - Organizational Management Business
St. Augustine’s University
Raleigh, NCAssociate - Marketing
Strayer University
Washington, DCSkills
- Billing Management
- Project Management
- Customer Reporting
- Invoice Processing
- Client Services
- Contract Management
- Quality Assurance
- Leadership
- Internal/External Audits
Accomplishments
- Alpha Kappa Mu Honor Society, Inductee, St. Augustine’s University Chapter
- President, St. Augustine’s Chapter & Nationwide Student Representative 2022
- Recipient, AKM Honors 2022 & 2023 & Presidents List
- United States Marine Corps, Honorable Discharge
- Recipient, National Defense Service Medal, Good Conduct Medal, Meritorious Unit Citation – Operation Desert Shield/Storm, Certificate of Appreciation
- Verizon Ovation Award, x 2 Recipient - Commitment to performance excellence and Sarbanes Oxley Audit Participation, Recipient – Team Player & Collaboration Award x 4
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingSoftware
SalesForce
ProQuest
Teams
GSuite
Brightfin
Calero
Languages
English
Native or Bilingual
Timeline
Billing & SIP Manager
Haigh Todd & Associates
01.2023 - Current
Sr. Lead Specialist - Project Management
VERIZON BUSINESS
07.2021 - 12.2022
Financial Services Manager
VERIZON BUSINESS
05.2017 - 06.2021
Sr. Confidential Financial Analyst
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY
06.2014 - 04.2017
Sr. Team Lead - Billing Analyst
VERIZON BUSINESS
10.2004 - 12.2009
Billing Specialist
VERIZON BUSINESS
04.2002 - 04.2003
Bachelor of Science (BS) - Organizational Management Business
St. Augustine’s University
Associate - Marketing
Strayer University
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