Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anja Times

Louisville,KY

Summary

Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells and products while adapting to new industry trends and changing customer desires.

Overview

28
28
years of professional experience

Work History

Sephora Collection District Ambassador/Beauty Advisor

Sephora
Louisville, KY
10.2011 - Current
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Banana Republic Sales Associate

Banana Republic
Louisville, Kent
08.2010 - 01.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.

Beauty Advisor

Macy's/Lancôme
Louisville, KY
04.2010 - 08.2010
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Managed efficient cash register operations.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Office Manager

C.A.R.H
El Sobrante, CA
03.1999 - 04.2010
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.

Counter Manager

Estee Lauder
San Francisco, CA
09.1990 - 07.1995
  • Operated cash register to accurately complete customer financial transactions.
  • Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.

Education

Cosmetology - Cosmetology

Hauptschule/Hof
Germany
05.1987

High School Diploma -

Hofecker Schule Hof
Germany
05.1984

Skills

  • Locating Merchandise
  • Excellent Written and Verbal Communication
  • Rewards Programs
  • Meeting Sales Goals
  • Strong Communication and Interpersonal Skills
  • Item Ticketing and Pricing
  • Building Customer Relationships and Loyalty
  • Merchandise Receiving and Handling
  • Customer Engagement
  • Merchandise Recommendations
  • Adaptable and Flexible
  • Merchandising and Display
  • Cross-Selling and Upselling
  • Flexible Hours
  • Customer Service
  • Building Customer Loyalty

Timeline

Sephora Collection District Ambassador/Beauty Advisor

Sephora
10.2011 - Current

Banana Republic Sales Associate

Banana Republic
08.2010 - 01.2012

Beauty Advisor

Macy's/Lancôme
04.2010 - 08.2010

Office Manager

C.A.R.H
03.1999 - 04.2010

Counter Manager

Estee Lauder
09.1990 - 07.1995

Cosmetology - Cosmetology

Hauptschule/Hof

High School Diploma -

Hofecker Schule Hof

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