Fecinah Kashangura
Durham,NC
Summary
Driven hospitality professional with proven expertise in food safety and guest relations, honed at prestigious establishments including The Umstead Hotel and Spa. Excelled in enhancing guest experiences through meticulous event preparation and efficient food service, demonstrating a keen ability to upsell and restock supplies, ensuring operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Hospitality Worker
The Umstead Hotel And Spa
01.2017 - 06.2023
- Records order and time received on ticket to ensure prompt service.
- Suggests menu items, and substitutions for items not available.
- Answers questions regarding food or service.
- Distributes order tickets to servers and records them on the computer.
- Will collect charge vouchers and cash from service and close out checks appropriately.
- Will create a hard copy and computer copy off all food order tray pickups, miscellaneous requests and amenities.
- Maintain constant communication with Guest Relations and Front Desk staff to ensure timely delivery of daily amenities.
- Ensure daily amenity orders have been placed with Culinary and Pastry and check for accuracy and add-ons throughout shift.
- Communicate all relevant information pertaining to guests to Front Office, In Room Dining Captains and Management.
- Relay all guest related issues to Management daily.
Hospitality Worker
Washington Duke Inn & Golf Club
10.2015 - 05.2020
- Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
- Timely retrieval of all dishes, trays and tables
- Daily completion of side work duties.
- Detailed cleaning and stocking of all necessary silver and dishes for the next shift
- Present physical and accurate check to guest and complete the payment process.
- To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
- Ensure communication between kitchen and service team members
Education
Associate of Arts - Accounting
Durham Technical Community College
Durham, NC02.2025
High School Diploma -
Durham School of The Arts
Durham, NC06.2011
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Upselling strategies
- Guest Relations
- Event preparation
Languages
shona
Native or Bilingual
Timeline
Hospitality Worker
The Umstead Hotel And Spa
01.2017 - 06.2023
Hospitality Worker
Washington Duke Inn & Golf Club
10.2015 - 05.2020
Associate of Arts - Accounting
Durham Technical Community College
High School Diploma -
Durham School of The Arts
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