Feda Wakileh
Corona,CA
Summary
A banking and finance graduate with creative and problem solving attitude. With 7 years of experience working as a senior operations associate. Interested in an engaging work environment and passionate about learning new skills and abilities.
Overview
8
8
years of professional experience
Work History
Senior Trade Compliance Associate
Amazon
01.2018 - 01.2023
- Protects customers from unsafe, illegal, or hazardous products by classifying products, removing unsafe products from marketplaces, and providing guidance to fulfillment centers.
- Supports import and export compliance across the supply chain by working with retail procurement, transportation, legal, and tax teams.
- Ensures that Amazon transactions comply with legal and safety requirements in global marketplaces.
- Owns and executes strategic projects to enable new regional opportunities
Customer Service Representative
Amazon
10.2015 - 01.2018
- Responded to customer requests for products, services, and company information.
- Respond to customer inquiries in a timely and professional manner, via phone, email, and chat.
- Troubleshoot customer issues and provide solutions.
- Resolve customer complaints and disputes.
- Follow up with customers to ensure satisfaction.
Customer Service Representative
Extensya
03.2015 - 09.2015
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Undergraduate - Finance
Applied Science University
01.2014
High school, High School Diploma - undefined
National Orthodox School
01.2010
Skills
- Microsoft Office
- Attention to Detail
- Time Management
- Customer Satisfaction
- Leadership
- Administrative and Work organization
- Database Management
- Compliance Monitoring
- Risk Assessment
- Regulatory knowledge
Associate
Achievements/Tasks, Achievements/Tasks, Achievements/Tasks, Courses, Courses
Personal Information
Title: Senior Operations Associate
Hobbies and Interests
- Customer Service
- Accounting
- Finance
Timeline
Senior Trade Compliance Associate
Amazon
01.2018 - 01.2023
Customer Service Representative
Amazon
10.2015 - 01.2018
Customer Service Representative
Extensya
03.2015 - 09.2015
Undergraduate - Finance
Applied Science University
High school, High School Diploma - undefined
National Orthodox School
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