Summary
Work History
Education
Skills
Timeline
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Fedelina Montez

Denver,CO

Summary

Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service skills at Brunswick Zone to significantly enhance guest satisfaction. My expertise in beverage preparation and my outgoing personality cultivated a loyal clientele, driving revenue growth. I consistently ensured compliance with health and safety regulations, demonstrating my commitment to excellence and teamwork. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Bartender, Bar Back, Lane Waitress, Snack Bar, CSR

Brunswick Zone of Lakewood and Westminster
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Education

Bartending License - Mixology

Bartending And Casino College
Denver, CO
07.2016

High School Diploma - High School

West High School
Denver, CO
05.2006

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Cleanliness and hygiene
  • Responsible Alcohol Service
  • Memory retention
  • Suggestive Selling
  • Food Service
  • Beverage Preparation
  • Drink Preparation Techniques
  • Food Running
  • Performance Improvement
  • Inventory
  • Bar Equipment Familiarity
  • Food Preparation
  • Ordering Procedures
  • Garnishing Drinks
  • Preparing garnishes
  • Glassware knowledge
  • Fast Learner
  • Honest and Dependable
  • Teamwork and Professionalism
  • Collaboration and Teamwork
  • Calm and Composed
  • Responsible Serving
  • Engaging Customers
  • Age Identification checks
  • Stamina and Endurance
  • Monitoring Alcohol Consumption
  • Ability to Lift 30 Pounds
  • Basic Math
  • Banquet Events

Timeline

Bartender, Bar Back, Lane Waitress, Snack Bar, CSR

Brunswick Zone of Lakewood and Westminster

Bartending License - Mixology

Bartending And Casino College

High School Diploma - High School

West High School
Fedelina Montez