David St Fort
Short Hills,NJ
Summary
Diplomatic individual with excellent track record of setting records and exceeding company goals. Diversified skills include client retention, recruiting, sales promotion, marketing and project management.
Overview
13
13
years of professional experience
Work History
Reputation Mananger
National Debt Relief
New York, New York
03.2020 - 05.2025
- Reviewed settlement offers with clients and requested additional funds or documents needed to speed up settlements
- Handled all escalated calls from customer service, legal and retention department.
- Responsible for resolving BBB complaints to result in clients either delete or inform BBB that their demands are satisfied
- Persuaded clients to amend company reviews on Trustpilot, Yelp, or Consumer Affairs to 5 stars
Retention Agent
National Debt Relief
12.2016 - 03.2020
- Retained clients seeking to cancel from our program within the first 30 days via inbound and outbound calls, email, and online sources
- Built quick rapport with clients and applied both persuasive rebuttal skills and problem-solving strategies while providing solutions that helped clients stayed in the program
- Exceeded goals set by the company, consistently saved over $2M monthly and ensured all key performance indicators were met
- Followed guidelines for quality standards established and ensured clients were cared for with integrity
Client Success Agent
National Debt Relief
11.2015 - 12.2016
- Utilized client relationship management software (Salesforce) to facilitate the process of responding to customer calls and addressing customer concerns
- Resolved client inquiries, complex scenarios, and program concerns in high stress environments
- Documented client discussions clearly and concisely and updated clients on the next steps to progress towards their financial goals
- Assisted clients that may have creditors seeking legal action, providing guidance through the process
Customer Service Agent
Startek USA
Lynchburg, Virginia
01.2014 - 03.2015
- Troubleshoot and resolved customers technical issues with service equipment
- Corrected discrepancies on customer's accounts or upgrade services as requested by customers
- Scheduled technician appointments to install, fix or replace defective equipment
- Returned customer calls, responding to inquiries and complaints effectively.
Assistant Manager
Gold Buyers at the Mall
Lynchburg, Virginia
09.2012 - 01.2014
- Handled cash responsibly and managed inventories to be shipped
- Responsible for opening and closing store
- Maintained focus on promoting and driving sales, including execution of next season planning
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
Education
Master of Science - Finance
Liberty University
Lynchburg, VA05.2024
Bachelor of Science - International Business
Liberty University
Lynchburg, VA05.2014
Skills
- Mac & PC Software (MS Office, Salesforce)
- Superb time management skills
- Data Analytics
- Complaint resolution
- Customer relationship management
- Conflict management
- Client retention strategies
- Team collaboration and leadership
- Effective communication
- Escalation management
- Coaching and mentoring
- Persuasion techniques
Languages
French
Timeline
Reputation Mananger
National Debt Relief
03.2020 - 05.2025
Retention Agent
National Debt Relief
12.2016 - 03.2020
Client Success Agent
National Debt Relief
11.2015 - 12.2016
Customer Service Agent
Startek USA
01.2014 - 03.2015
Assistant Manager
Gold Buyers at the Mall
09.2012 - 01.2014
Master of Science - Finance
Liberty University
Bachelor of Science - International Business
Liberty University