Federica DeWitte
Spring
Summary
Respected and self‐motivated professional with more than six years of experience managing and customer service. Providing internal employee development, team effectiveness and leadership. Highly skilled in tracking details, communicating deadlines and following‐up with internal and external partners to ensure on‐time completion within budget. Consistently receive positive feedback from managers, co‐workers and clients. Executing multiple fast paced duties in a timely manner. A true people person, goes above and beyond what is expected.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Patient Scheduler
Lahiri Plastic Surgery
Shenandoah
08.2018 - Current
- Scheduling, rescheduling, and canceling patient appointments as required.
- Answering patients’ questions regarding basic medical tests and procedures.
- Providing instructions to patients to ensure that they are prepared for examinations and procedures.
- Confirming patient appointments.
- Courteously receiving incoming telephone calls and taking messages as needed.
- Explaining financial requirements and obligations to patients and entering payments into the practice management system.
- Scheduling referral appointments and follow-ups.
- Verifying insurance details and informing patients of un-covered fees.
- Filing documents and organizing supplies.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Confirmed patient appointments day before scheduled.
Private Bartender
Liquid Therapy
Houston
01.2019 - Current
- Crafted unique cocktails based on customer preferences and seasonal ingredients.
- Maintained cleanliness and organization of the bar area throughout service hours.
- Trained new bartenders on drink preparation and customer interaction techniques.
- Managed inventory levels and ordered supplies to ensure bar readiness.
- Collaborated with event planners to customize beverage offerings for occasions.
- Mixed alcoholic beverages for customers according to recipes or customer specifications.
- Assisted with setting up private events including arranging tables and chairs, creating decorations and displays.
- Ordered supplies such as kegs, bottles of wine and spirits, paper goods as needed for events or special occasions.
- Stocked the bar with beer, wine, liquor, mixers, garnishes, glassware, and other supplies.
- Created specialty cocktails as requested by customers while adhering to proper pouring techniques and safety standards.
- Checked identification of guests to verify legal drinking age before serving alcohol.
- Maintained bar area cleanliness by polishing glassware, stocking ice, and cleaning surfaces.
- Poured wine, beer, and cocktails for patrons.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Administrative Assistant
Ninos Marketing
Conroe
12.2017 - 06.2018
- Prepared and analyzed accounting records, financial statements and other financial reports to assure accuracy.
- Handled sensitive information in a confidential manner.
- Worked knowledge of office equipment, printers and fax machines.
- Prepared and monitored invoices.
- Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories.
- Replied to emails, Telephone or face to face inquiries.
- Entered employee information and prepared paperwork for Human Resources.
- Photocopied and printed out documents on behalf of other colleagues.
- Reviewed incoming correspondence and determined the action required and its priority.
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
Beverage Hospitality Manager
Hooters Of America, LLC
Houston
01.2013 - 11.2017
- Maintained staff by coaching, counseling and conduct employees.
- Interviewed potential staff and reviewed performance.
- Provided or organized training and development.
- Managed all controllable costs to keep operations profitable.
- Trained new employees to deliver superior service and maximize customer satisfaction.
- Maintained health and safety standards properly.
- Analyzed sale figures and forecasted future sales.
- Worked with vendors and manufacturers to bring in effective marketing.
- Performed successful secret shop audits.
- Determined marketing strategy changes by reviewing operating and financial statements.
- Organized special promotions, displays and several events.
Education
Lone Star Montgomery College
Conroe, TexasSkills
- Microsoft Excel, Office, Outlook, PowerPoint, Word
- Written/Verbal Communications
- Scheduling
- Processing Telephone Calls and Requests
- Correspondence
- Managing Relationships with Clients
- Customer Service
- Team building
- Clerical
- Microsoft Excel, Office, Outlook, PowerPoint, Word
- Written/Verbal Communications
- Scheduling
- Processing Telephone Calls and Requests
- Correspondence
- Managing Relationships with Clients
- Customer Service
- Team building
- Clerical
- Processing Expense Reports
- Proofreading
- Accounting/Bookkeeping
- Administrative Support
- Appointments
- Calendar Management
- Record Keeping
- Preparing Reports
- Organizing Meetings
- Processing Expense Reports
- Proofreading
- Accounting/Bookkeeping
- Administrative Support
- Appointments
- Calendar Management
- Record Keeping
- Preparing Reports
- Organizing Meetings
- Event coordination
- Cocktail crafting
- Customer relationship management
Certification
- CPR/First Aid
- TABC
- Basic Life Support (BLS)
- ServSafe Manager
- ServSafe Food Handler
- ServSafe Alcohol
Timeline
Private Bartender
Liquid Therapy
01.2019 - Current
Medical Patient Scheduler
Lahiri Plastic Surgery
08.2018 - Current
Administrative Assistant
Ninos Marketing
12.2017 - 06.2018
Beverage Hospitality Manager
Hooters Of America, LLC
01.2013 - 11.2017
Lone Star Montgomery College
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