Federico Albornoz
Miami,FL
Summary
Detail-oriented Assistant Project Manager specializing in customer relationship management and complex problem-solving. Demonstrated success in coordinating projects, enhancing customer experiences, and consistently meeting tight deadlines. Extensive experience in project coordination and customer service, contributing to improved customer satisfaction and successful project outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
Ticorp LLC
Miami, FL
05.2021 - Current
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Worked closely with senior managers to ensure that all projects were completed according to schedule.
- Provided financial support by preparing invoices and estimates for projects.
- Identified project needs by reviewing project objectives and schedules.
- Submitted budget estimates, progress reports and cost tracking reports.
- Coordinated project timelines and schedules for multiple initiatives.
- Assisted in resource allocation and budget tracking for projects.
- Facilitated team meetings to discuss project progress and address concerns.
- Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills.
- Scheduled inspections, preventative maintenance and repairs for company equipment.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Sales Associate
120% linen
Miami, Florida
01.2025 - 09.2025
- Assisted customers in selecting high-quality linen products, ensuring satisfaction with purchases.
- Maintained visual merchandising standards to enhance product displays throughout store.
- Resolved inquiries and complaints promptly, fostering positive customer experiences.
- Answered incoming calls, providing detailed information on store offerings and services.
- Collaborated with team members to streamline store operations and improve efficiency.
- Upsold additional products based on customer interests, boosting overall sales performance.
- Demonstrated product features effectively, aligning with customers' specific needs.
- Facilitated special orders and coordinated with other stores to fulfill customer requests.
Sales Associate
Nordstrom
Miami, FL
11.2021 - 10.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in market place.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Collaborated with team members to improve store operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Associated Realtor - Real State
ACES
Miami, FL06-2024
High School -
Immaculata-La Salle High School
Miami06-2021
BBA - Finances
Florida International University
Miami, FLSkills
- Customer Relationship Management
- Money Handling
- Cash counting
- Asset Management
- Transaction Processing
- Customer Relationship Management (CRM)
- Time management proficiency
- Stress Tolerance
- Inventory Control
- Time Management
- Positive and professional
- Written and oral communication skills
- Teamwork and Collaboration
- Reliable and punctual
- Complex Problem-Solving
- Goal-Oriented
- Strategic Planning
- Service-oriented
- Cash Register Operation
- Multi-tasking strength
- Financial Administration
- Schedule Management
- Purchasing and procurement
- Microsoft Office Suite expert
- Team collaboration
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Project scheduling
- Client relations
- Customer service
- Problem-solving abilities
- Teamwork
- Relationship building
- Work Planning and Prioritization
Affiliations
- Member of the Fraternity PI KAPPA ALPHA
- Soccer player at PI KAPPA ALPHA.
- Active Tennis player (5.0)
- Rugby player a Miami Rugby Club.
Accomplishments
- Soccer Champion at St Hugh Catholic School 2018.
- Honor Roll student (2014/2015/2016/2017/2018/2020)
- Tennis Junior Champion at Altamira Tennis Club 2015
- 3x Deans list At FIU
Certification
- Real state License associate.
- Microsoft 365 fundamentals specialization
Languages
3,5,5
Education and Training
other,other,other
References
- Jorge Maquilon PH: 305-206-1971 (Merrill Lynch)
- Joaquin Lira PH: 214-762-2243 (SVP Executive Creative Director)
- Ruben A. Piñon PH: 305-780-9236
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Professional
References
References available upon request.
Timeline
Sales Associate
120% linen
01.2025 - 09.2025
Sales Associate
Nordstrom
11.2021 - 10.2023
Assistant Project Manager
Ticorp LLC
05.2021 - Current
Associated Realtor - Real State
ACES
High School -
Immaculata-La Salle High School
BBA - Finances
Florida International University
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