Ezequiel Almeida

• Greeted guests warmly and seated at tables for optimal dining experience.
• Presented menus and explained daily specials to enhance guest choices.
• Accurately took food and beverage orders to ensure correctness.
• Relayed orders to kitchen and bar staff for timely service.
• Served food and drinks promptly while maintaining professionalism.
• Monitored tables to guarantee customer satisfaction throughout meals.
• Refilled drinks and responded to guest requests efficiently.
• Cleared and reset tables between guests to maintain cleanliness.

Processed weekly and biweekly payroll for drivers, collectors, and office staff.

• Tracked employee hours, overtime, and shift differentials accurately.
• Entered and verified timecards and attendance records to ensure accuracy.
• Calculated wages, deductions, bonuses, and overtime pay efficiently.
• Ensured compliance with labor laws and company policies consistently.
• Maintained accurate payroll records and employee files meticulously.
• Resolved payroll discrepancies and addressed employee pay inquiries promptly.
• Prepared payroll reports for management and accounting as needed.

• Accurately operated cash registers, processing cash, credit, and debit transactions efficiently.
• Provided exceptional customer service by assisting with product selection and inquiries.
• Restocked shelves and displays, ensuring proper organization and labeling of products.
• Maintained cleanliness and organization in aisles, checkout areas, and stockrooms.
• Monitored inventory levels and reported low-stock items to management.
• Assisted with receiving and unpacking merchandise deliveries to ensure timely availability.
• Followed loss-prevention procedures and adhered to store policies consistently.
• Resolved customer issues effectively, processing returns and exchanges as needed.

• Provided on-site technical support to users during system rollouts, upgrades, and daily operations.
• Assisted staff with troubleshooting hardware, software, login, and application issues.
• Guided users through new systems, tools, and procedures to improve adoption and efficiency.
• Logged, tracked, and escalated unresolved IT issues to higher-level support teams.
• Led and coordinated a team of floorwalkers, assigning tasks and monitoring performance.
• Trained and mentored team members on support procedures and customer service standards.
• Communicated technical issues and user feedback to project managers and IT stakeholders.
• Ensured timely resolution of support requests and maintained high user satisfaction.